Call us if you have any doubts about our online banking

Phone Consultants

Millennium Corporate Customers
Mon-Fri 8:00 - 18:00

801 632 632) - fixed line calls and mobile

(+48) 22 598 40 31 - mobile and international calls

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Bank Millennium SA
ul. Stanisława Żaryna 2A
02-593 Warszawa

If you have criticisms about our services, you can lodge a complaint.

How can I lodge a complaint?

How

Where

in writing

• at any branch
• by letter to our registered address
  Bank Millennium S.A.
  Customer Care Sub-unit
  ul. Stanisława Żaryna 2A
  Warszawa
  or any branch - with the annotation Complaints

verbally

• at any branch
• by phone (through the Call Centre) - 801,313,131, (+48) 22,598 41 61 (your operator’s charges apply)

in electronic form

• in Millenet or mobile application - sign on and send the message with the form in the Contact option

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Who can lodge a complaint?

You can do it yourself. If you want, you can authorise another person or institution to do it on your behalf.

A power of attorney is granted in writing. Your signature must be certified by:
1) our branch employee or
2) a notary or
3) a Polish diplomatic or consular mission.

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When will I get the reply?

You will get the reply up to:

• 15 business days from the day on which we received your complaint - if the complaint concerns payment services,
• 30 days from the day on which we received your complaint - in other cases.

If your case is particularly complicated, we can extend the time limit for responding to you. In such case we will inform you about this and will give you:

1) reason for the delay,
2) circumstances which we must establish to be able to consider the complaint,
3) the expected date when we will give our reply.

The maximum deadline by which we will reply is:

• 35 business days from the day on which we received your complaint - if the complaint concerns payment services,
• 60 days from the day on which we received your complaint - in other cases.

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How will I get the reply?

You will get the reply from us:

• in case of complaints which relate to payment services – in writing or by e-mail, SMS or on another durable information carrier which we use – if you so request,
• in the case of other complaints - in writing or by e-mail - if you so request. If we accept the complaint, we can send the answer also by SMS if you so request.

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What am I to do if I do not agree with the reply received?

If you do not agree with the reply received to the complaint, you may:

1) appeal – lodge another complaint. You may do it in writing or orally at our branch, through Millenet, over the phone at 801 331 331 or by mail to the Bank's registered address.
2) you may file a lawsuit with the general court with geographic and substantive jurisdiction, determined in keeping with provisions of the Code of Civil Procedure on jurisdiction.

If you are a sole trader or a partner in a general partnership, you may:

1) submit the case to the Financial Ombudsman You will find the rules of procedure in this institution’s Regulations on the website www.rf.gov.pllink opens in a new window.
2) on the basis of generally applicable regulations, indicating Bank Millennium S.A. as the defendant, you may file a lawsuit with a common court according to:

• general jurisdiction for the registered address of Bank Millennium S.A.: Regional Court for Warszawa-Mokotów in Warszawa at ul. Ogrodowa 51a, 00-873 Warszawa, or
• for cases specified in the Code of Civil Procedure, including property cases with the value of the subject matter of the dispute exceeding PLN 100,000, the District Court in Warszawa at Al. “Solidarności” 127, 00-898 Warszawa;

or in accordance with the provisions on alternating jurisdiction of the Code of Civil Procedure to the court for:

• place of performance of the contract - if it is an action for concluding a contract, determining its content, for amending the contract and for establishing the existence of a contract, for its performance, termination or cancellation, as well as for compensation due to non-performance or improper performance;
• the place of residence of the plaintiff - if it is an action for a claim that arises from a banking transaction against a bank, other organisational unit authorised to perform banking activities or their legal successors, or if the plaintiff is a consumer;
• the district in which the harmful event occurred, if the action relates to a tort claim;
• the district in which the principal establishment or branch is located - if the claim is related to the activities of that establishment or branch and the action relates to a property claim.

This notice is not legal advice, and all cases of territorial and substantive jurisdiction of common courts are specified in detail by generally applicable provisions of law.

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