What is the mobile application?

The mobile application is special software installed in a mobile device, permitting access to bank accounts and use of bank services.

How much does the mobile application cost?

Downloading and using the Bank Millennium mobile application is free of charge. However you need to remember that the application connects with the internet. Check what fees are charged by your mobile network operator for data transfer.

On what devices can I install the Bank Millennium mobile application?

You can use the Bank Millennium mobile app on devices running Android 9.0 or later (including Huawei phones without Google support), as well as iOS 16.6 or later.

Where can the Bank Millennium mobile application be downloaded?

Click here to find out how to download and install the app in your device.

On how many devices simultaneously can I activate the application?

You can use the mobile app on up to five devices at the same time. If you want to activate it on another device, you must first deactivate one of your existing devices in Millenet (on the bank’s website).

To deactivate a device, sign in to Millenet, click your name and then select: Devices with mobile application > Deactivate (next to the selected device)

Note that Mobile Authorization (payment confirmation) can only be active on one device at a time.

If you want to transfer Mobile Authorization to another device, do so on the device on which you would like it to be active. Select: Profile > App settings > Mobile Authorization > Activate on this device

Where can I get information on what devices the application has been activated?

In Millenet (on the bank’s website), you can check which devices have the mobile app activated. After signing in, click your name and select: Devices with mobile application

What is MilleKod and what is it for?

MilleKod is your 8-digit login ID used to sign in to Millenet (on the bank’s website). It is also required to activate the mobile app.

You can find the MilleKod in the account agreement. If you signed the agreement online, you can find it in the mobile app.

Select: Profile > Applications and Documents > Documents and Agreements

If you signed the agreement using a different method and cannot find it:

• recover your MilleKod in the mobile app, select: Profile > My personal details > My MilleKod
• call: +48 22 598 40 50 or find the nearest branch

What is the Mobile Password and what is it for?

Mobile Password is an 8-digit password that is used to activate the app on a mobile device and to confirm transactions in the mobile app (for Clients who opened the account before 14 September 2019). Currently, if you want to change Mobile Password, it will be replaces by Password 1.

If you do not remember your Mobile Password or it has been blocked, contact our helpline on +48 22 598 40 50.

What Temporary Password is and when is it used?

You create a Temporary Password when applying for an account (4 digits), or you receive one in a secure envelope at a bank branch (8 digits). You use it to sign in to Millenet or activate the mobile app for the first time.

When you sign in for the first time, you will create Password 1. From that point on, it will replace your Temporary Password.

If you have forgotten your Temporary Password or it has been blocked, call our helpline on +48 22 598 40 50 or visit a branch to set a new password.

What Password 1 is and when is it used?

Password 1 is an 8-digit password that you create yourself. You use it to:

• sign in to Millenet (the bank’s website) and telephone banking
• activate the mobile app
• authorise selected orders and transactions

If you remember your current Password 1, you can change it in Millenet. After signing in, click your name and select: General settings > Limits and security > P@ssword 1 change

Make sure that Password 1 contains different digits and is difficult to guess.

If you have forgotten Password 1 or it has been blocked, please call our helpline on +48 22 598 40 50 or visit a branch to set a new password.

How to obtain Password 1?

Password 1 is defined during first mobile app activation or first Millenet login.

If you have forgotten Password 1 or it has been blocked, please call our helpline on +48 22 598 40 50 or visit a branch to set a new password.

How to change/recover a forgotten or blocked Mobile Password?

If you have forgotten your Mobile Password or it has been blocked, call our helpline on +48 22 598 40 50 or visit a branch to set a new password.

What is the PIN number?

The PIN number is an individual 4-digit number, which permits access to the mobile application. The PIN number is defined during activation of the application on a mobile device and is used as the password whenever logging on to the application.

How do you change your PIN?

Yes, you can change your PIN in the mobile app or in Millenet.

In the mobile app, go to: Profile > App Settings > Change PIN.

In Millenet select the drop-down menu next to your name > Devices with the mobile app > PIN change.

Forgot your PIN? Check how to recover it.

You can change your PIN in the mobile app. Select: Log in > I forgot my PIN code.

You can also change your PIN in Millenet (the bank's website). Log in and select: the drop-down menu next to your name > Devices with the mobile app > PIN change.

Can you log in to the app with a fingerprint?

Yes, you can log in to the app using your fingerprint. The only condition is that you have a phone that allows you to log in with your fingerprint.

If you permit fingerprint logging in to the app, you can still log in with the PIN number at any time.

To log in with a fingerprint you must have a device with a fingerprint scanner. Our app supports three fingerprint authorisation technologies: Touch ID (iOS operating system), Android Fingerprint ID and Samsung Pass (Android operating system).

How to start using fingerprint login

• Define at least one fingerprint in your device’s settings. This fingerprint will later be used as reference.
• Log in to the mobile app > tap profile (top-left corner) > App settings > Fingerprint login and enable the new sign-in method. You’ll need to confirm it with your PIN.
• From now onwards the app will accept logon with the 4-digit PIN number and with the fingerprints, which you have saved as reference in your device.

Note:
If you have saved the fingerprints of other persons in your device then these people will be able to logon to the mobile app if you permit fingerprint logon to the app.

What are the SMS Passwords?

SMS Passwords are one-time codes sent to your trusted phone number. You can use them to authorise transactions and payments in Millenet (the bank’s website) and to activate the mobile app.

You can also authorise transactions using Mobile Authorization in the mobile app. To authorise a transaction, sign in to the app using your PIN, fingerprint, or Face ID, and then approve the notification by selecting “Confirm”.

How to activate SMS Passwords?

You activate SMS Passwords when opening an account by providing a mobile phone number. SMS Passwords are used to authorise payments and other transactions. They are sent to the trusted mobile phone number registered with the bank.

You can authorise transactions using either SMS Passwords or Mobile Authorization in the mobile app.

Note:authorising transactions using SMS Passwords may incur a fee, depending on the type of account you hold. Mobile Authorization is always free of charge.

If you would like to change your authorisation method, you can do so in Millenet (the bank's website).

After signing in, click your name and select: General Settings > Limits and Security > Operation confirmation > Edit

You will need to confirm the change using your current authorisation method. If you do not have access to it, call us to change your authorisation method.

How can you change or define a phone number for SMS Passwords?

You can change or set up a phone number for SMS Passwords by calling our helpline from the mobile app. To make a call from the app, select: Profile > Contact > Call consultant directly

You can also change or add a phone number for SMS Passwords at a Bank Millennium branch.

What is Mobile Authorisation?

Mobile Authorization is a method of authorising transactions in Millenet. To use it, you need the Bank Millennium mobile app. You will use the app to authorise your transactions.

Note: you can activate the mobile app on up to five devices at the same time. However, Mobile Authorization can only be enabled on one device at a time.

You can transfer Mobile Authorization to another device at any time. To do so, sign in to the app on the device on which you want to enable it and select: Profile > App settings > Mobile Authorization > Activate on this device.

How does Mobile Authorisation work?

• In order to confirm an operation performed in Millenet, log in to the mobile app.
• Once you log in, a screen will be automatically displayed showing operation details.
• Select "Confirm" and you are all set! The operation is confirmed and you will see the confirmation screen both in the mobile app and Millenet.

How to activate Mobile Authorisation?

You can enable Mobile Authorization in the mobile app. To do so, sign in to the app on the device on which you want to enable it and select:

Profile > App settings > Mobile Authorization > Activate on this device

What happens during the call?

After selecting Hear the code button, we will call you and you will hear the number and the word. First, select the number on your in-dial keypad, and after hearing a word, hang up and select a picture of the word on the phone screen.

What should I do if I don't receive a call from the helpline?

Wait 2 minutes and try to activate the app again.

Can you log in to the mobile app and confirm payments with Face ID?

Yes, you can sign in to the mobile app and confirm payments using Face ID.

To use this feature, you need an iOS device that supports Face ID. Even after enabling Face ID, you can still sign in and confirm payments using your PIN at any time.

How do you enable Face ID for sign-in and payment confirmation?

• if you haven't set up Face ID on your device yet, go to settings and select "Face ID & Passcode". This will allow you to set up Face ID on your device
• once you have enabled Face ID on your device, sign in to the bank's mobile app and go to: Profile (top left corner) > App Settings > Face ID
• you can now sign in using either your 4-digit PIN or Face ID saved on your device

Note: If Face ID has been set up for other people on your device, those individuals may also be able to sign in to the mobile app and confirm payments if you enable this option in the bank's mobile app.

Why can't you enable biometric authentication?

The new biometric module requires a higher level of security. As a result, when you try to enable biometric authentication using your fingerprint or Face ID, you may receive a message stating that your device does not meet the security requirements. This most commonly happens when the device's operating system has been modified, for example if the device has been rooted. In such cases, restoring the device to its factory settings may resolve the issue.