What it means: Barrier-free banking?

As of 28 June 2025, the Ustawa z dnia 26 kwietnia 2024 r. o zapewnianiu spełniania wymagań dostępności niektórych produktów i usług przez podmioty gospodarcze is in force in Poland. You can find the content of the Act on the Sejm website. (Go to the page with the content of the Act: Contents of the act in polishlink opens in new window) This legislation also covers banks. They set a clear direction for us. We are to ensure that our services are fully accessible to all customers.

We want people with disabilities to have equal access to our services. We are working to ensure that every customer, regardless of disability, can benefit to the same extent as non-disabled people. Our activities cover various areas such as:

  • facilitating the use of digital channels
  • support at the Contact Centre
  • accessibility of our bank branches and ATMs

Do we provide digital accessibility?

Accessibility of our website

The website is partially compliant with WCAG 2.1 standards at level AA. Most elements of the website are adapted for use by people with special needs. According to the results of expert audits carried out on a representative number of pages, the website significantly meets the accessibility criteria.

The website allows you to use features that make the site easier to use, but people with special needs may encounter some errors or barriers when using them.

On the website you will benefit from facilities such as:

  • font enlargement function
  • simple and understandable language at B2 level
  • no risks for people with photogenic epilepsy
  • correct contrast of most elements of the website
and others.

Accessibility of the bank's mobile application

The app is partially compliant with the WCAG 2.1 AA standard. Some elements of the design and functionality may not be fully accessible to all users with disabilities. We assessed the app's compliance based on an expert audit of digital accessibility.

In our app, you will benefit from, among other facilities:

  • the ability to operate the app with one hand
  • ability to log in using biometrics, without the need for a PIN code
  • most interface elements provide adequate colour contrast
  • the app supports accessibility features such as VoiceOver and TalkBack to a limited extent
  • the app is available for iOS and Android
  • there are no flashing elements
  • the app allows the interface language to be changed to English
and others.

Accessibility of online banking - Millenet

Millenet is compliant with the WCAG 2.1 AA standard to a partial extent. Some elements of the service design and functionality may not be fully accessible to all users with disabilities. We conducted a compliance assessment of Millenet based on an expert audit of digital accessibility and drawing on this assessment, we are working to improve the accessibility of our digital systems.

You can already take advantage of options to make the site's features more accessible:

  • content can be enlarged using browser settings
  • support for assistive technologies such as the NVDA screen reader to a limited extent
  • the site allows keyboard navigation interactive elements have a visible keyboard focus
  • main part of the content is simple and linguistically understandable
  • the site is responsive - works correctly on different resolutions, including mobile devices
  • no flashing elements
  • the site does not contain CAPTCHA type barriers
  • there is an option to change the interface language to English
and others.

Are our branches and ATMs accessible to people with disabilities?

  • We strive to make our branches friendly and accessible to everyone. As far as possible, we remove barriers that may impede the daily use of banking services. We design and modernise them in line with accessibility guidelines.
  • In most of our branches, our advisers can serve you in a separate room instead of in the customer service room.
  • We make sure that our communication is clear, understandable and friendly. And we also make sure our staff are aware of the rules for dealing with customers with special needs, including disabilities.
  • If you need support, please tell any person working in the service.
  • If you benefit from the support of an assistance dog, you can walk into any of our facilities with it.
  • At our ATMs and deposit machines, you can use the number keys instead of the function keys, which are located next to the machine screen. This makes transactions easier for people in wheelchairs.
You will find a detailed description of the accessibility of our facilities, ATMs and deposit machines in the Facilities and ATM Finder map.

Are documents for our customers adapted for people with disabilities?

Some of our documents that you will find on the website, in electronic banking and in the bank's branches are in a special PDF format. This meets digital accessibility requirements.

You can also request that we prepare a document in an accessible version for you.