Contact us

Call - helpline available 24/7

Got questions? Write to us

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Useful contacts

  • Call us if you have any doubts about our online banking

    Millennium Prestige Customers

    801 24 HELP (801 244 357) - fixed line calls and mobile
    available 24 hours, 7 days a week

    (+48) 22 598 40 50 - mobile and international calls
    available 24 hours, 7 days a week

    (fees in accordance with the operator's price list)

  • If you have a Very Helpful Package including Travel Documents and Concierge, in case of emergency, call the Europ Assistance Emergency Center:

    (+48) 22 203 75 00 (fee in accordance with the operator's price list).

  • Are you a victim of fraud or want to report suspicious situation? Call security helpline:

    (+48) 22 598 44 44 (for landline and mobile phones, fees according to the operator's price list).

  • Bank Millennium SA
    ul. Stanisława Żaryna 2A
    02-593 Warszawa


  • If you have concerns about our services, you can file a complaint.

    on paper
    • in any of our branches
    • by mail to the address of our headquarters
      Bank Millennium S.A.
      Wydział Relacji z Klientami
      ul. Stanisława Żaryna 2A
      or to any branch – marked Claims
    • in any of our branches
    • by phone - 801 331 331, (+48) 22 598 40 40 (fee according to your operator's price list)
    in electronic form
    • in Millenet or mobile app – log in and send us a message via Contact tab

    1. First and last name
    2. PESEL number (if you don't have one, provide your date of birth) or identity document number
    3. What product, service or promotion your complaint is about (e.g. agreement number)
    4. Your objections
    5. Your expectations

    You will receive our response no later than:

    • 15 working days from the day we received your application - if the complaint concerns payment services,
    • 30 calendar days from the day we received your application - in other cases.

    If your case is particularly complicated, we may extend the period within which we will respond to you to:

    • 35 working days from the day we received your application - if the complaint concerns payment services,
    • 60 calendar daysfrom the day we received your application - in other cases.

    If we take longer to process your complaint, we will inform you. We will give the reason for the delay and indicate the circumstances we need to establish in order to process it. We will also specify the expected date by which we will respond to it.

    Depending on the subject of your complaint, you will receive a response from us:

    • on paper;
    • by e-mail to the e-mail address you indicate;
    • in electronic banking (Millenet or mobile app);
    • by SMS - only if we resolve the complaint positively.

    • If you do not agree with the response to your complaint, you can appeal - file another complaint.
    • You can also address your objections to entities that are authorized to resolve consumer disputes out of court. We indicate them in the table below. You will find the rules of procedure in the regulations of these institutions on their websites.
      Bankowy Arbitraż Konsumencki przy Związku Banków Polskich (Bank Consumer Arbitrage)
      Rzecznik Finansowy (Finance Ombudsman)
    • You can turn to city and county consumer ombudsmen for legal assistance. You can find their contact information on city and county websites, among others.
    • You can file a lawsuit against us in the competent court of general jurisdiction.
    • If you are a consumer, you can use the possibility of out-of-court settlement of a dispute regarding a contract concluded via the Internet or other electronic means. You can do this through , which operates in the countries of the European Union. Link to the ODR platform: opens in a new browser tab

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Branches and ATMs

Our branches

Close to 750 branches throughout Poland. If you prefer traditional service or want to visit us once in a while, come to any Millennium branch in Poland.

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Multifunctional Millennium ATMs

In our Bank's multifunctional Automatic Teller Machines, apart from cash withdrawals you can also make transfers to accounts of your beneficiaries, check the account balance, print a list of 10 last transactions and top up your mobile phone.

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