1. Enter your Millekod
2. Enter Password 1 set during first login
3. Enter 2 indicated identifier characters (from your PESEL, ID or passport number).

Keep in mind, if you change your phone number, update it in the bank as well. For security reasons we will ask you every 90 days to enter the SMS Password when logging in (only if you do not use the mobile application).

You can find the Millekod in the account opening agreement. If you signed the agreement online, you can find it in the mobile app. Select: Profile > Applications and Documents > Documents and Agreements

If you signed the agreement using a different method and cannot find it:

• Recover your Millekod in the mobile app
  If you have already activated the mobile app, sign in and select: Profile > My personal details > My Millekod.
• Recover your Millekod through our helpline or at a branch
  Call: +48 22 598 40 50 or find the nearest branch.

If you do not remember your Temporary Password:

• Call our helpline at +48 22 598 40 50.
• Visit one of our branches to obtain a new Temporary Password.

Forgot your Password1 or got locked out?

You can recover it through our helpline. Call: +48 598 40 50.

To recover Password1, prepare:

• your trusted phone number (where we'll send the SMS password)
• your identity document

Has your trusted phone number changed? Call us through the active mobile app and update it.

Go to: Profile (top left corner) > Contact > Connect directly with an advisor.

Don't have access to the app? You can update your trusted phone number at a branch.

If you do not receive an SMS password, wait 2 minutes and try generating a new one. If you still do not receive it, make sure your phone number is up to date.

Have you changed your phone number? Call us from the mobile app to update it. Select: Profile > Contact > Call consultant directly

Don't have access to the mobile app? Visit a branch and update the phone number used for SMS passwords. This is the only way to do it.

If your phone number has not changed and you still are not receiving SMS passwords:

• Check whether you have network coverage. You can also try restarting your phone.
• Check whether our numbers (+48 22 276 25 20 and +48 22 598 40 40) have been blocked. Also make sure you can receive calls from unknown numbers.
• If you use two SIM cards, remove one of them or move the SIM card linked to SMS passwords to a different phone.

If you are abroad or use a foreign phone number, make sure roaming is enabled and that you can receive calls from Polish phone numbers.

You can remove a trusted browser in the Millenet settings. Follow these steps:

1. Once logged into Millenet, select Settings from the drop-down menu under your name.
2. Then go to the Limits and security tab.
3. Select Trusted browsers and delete the one you no longer use.

Keep in mind! If you remove the browser you are currently using from the list, we will automatically log you out and ask for additional authorisation.

This is how you will log in quickly and securely. Adding a browser to your trusted list can give you several benefits:

• Convenience - when you add a browser you use frequently to the list, logging in will be faster, but still secure
• Choice - you can save up to 10 trusted browsers
• Flexibility - you can remove unneeded browsers at any time in your Millenet settings. It's quick and easy
• Security - you always confirm the adding of a new trusted browser. Also, in some situations we may ask you to authorise a login with SMS code or in the mobile app