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When logging in we ask you to enter some details that only you know
During the first login you set P@ssword 1 yourself, so we need to be sure this is really you. Also, in the next logins, we carefully check your identity - when you enter MilleCode and P@ssword 1, and then when you enter selected characters from the PESEL number or ID (this is an additional security to protect your personal details).
Additionally, you can set a security image that will be displayed when you enter your MilleCode. Thanks to this, you know that you are logging on the Bank's website, and not a confusingly similar website created by scammers. To set a security image, in Millenet go to the menu under your name, select General settings> Limits and security> Security picture settings.Find out what phishing is
If you don't remember your password or it was locked, you can securely set a new one, without contacting the Bank.
If you enter incorrect data when unlocking the password, we will block access to prevent a possible hacking attempt on your account - to unlock your account, you will need to contact the helpline or visit in a branch, where we will confirm your identity.
Using the banking app is very convenient, but we also make sure it is safe.
Before you can log into your account, you must activate the application. It may seem a bit complicated, but it is needed to make sure that you are activating the account access on your phone. The application is assigned to the phone, so the activation process must be repeated every time you change the device to a new one.
Check how to activate your app
Later, you log in only with a 4-digit PIN, which you set yourself during activation. Remember not to share it with anyone. Even if someone steals your phone without knowing your login details, it won't get into your account.
Additionally, you can log in to the mobile app with your fingerprint or use the Face ID option, if only your smartphone supports these solutions. You do not have to use a PIN then and only you can get in to the app, so it is not only a very convenient, but also a very secure way to log in.
Deactivation of the application on the lost phone
If you lose your phone or it is stolen, you can quickly block the mobile application in Millenet. After logging in to Millenet, hover over your name and in the list expanded in this way, select Devices with a mobile application, and then select the Deactivate option next to the device name.
Write to us
or call security helpline