Safety rules

You can cancel the card at any time if you think that someone may use it without your knowledge.

You should report a stolen card immediately to the local police because in order to file an insurance claim you must present a copy of the police report to us.

You can also contact the nearest bank, which carries the appropriate card logo, to have the card cancelled.

Key safety rules

  • Please remember your PIN number. Do not write it on the card or anywhere else. Under no circumstances whatsoever should you give your PIN number to anyone. When keying-in the PIN number to confirm a transaction, shield the keypad of the terminal.
  • Reporting a lost or stolen card promptly will prevent losses, which may be caused by its use by unauthorised persons.
  • Write down the card number in a safe place, because it will be helpful when reporting the card loss or theft.
  • Protect the card from loss or damage. Do not give it to anyone else for use. Do not lose sight of the card when making a retail payment.
  • For your own safety do not keep the card together with the PIN number and do not write the PIN number on the card, so that no unauthorised person may use it.
  • You can be covered against unauthorised use of the card with the "Ochrona karty" (Card protection) insurance pack in the "Pakiet bezpieczeństwa" service.

How can you restrict a card or block access to your account?

You can restrict a card or block access to your account in the mobile app or in Millenet.

In the mobile app, select: Profile (top right corner) > Contact > Block your account or restrict your card

In Millenet, click your name and then select: Transaction or card block

You can also block access to your account in the same way if your login credentials have been shared or if you suspect that someone has gained access to them.

Note: when you restrict your card, we will automatically issue and send a new card with new card details. Make sure your address is up to date.

Block your card if:

  • it has been lost
  • it has been stolen
  • someone may have gained access to it
  • its details have been shared with a suspicious company or individual
  • you do not recognize a transaction
  • it has been retained by an ATM
  • it is not working or has been damaged

Block access to your account if:

  • an unauthorized person has obtained your login credentials
  • you are concerned that someone may have access to your account
  • you have opened a suspicious link
  • someone impersonated a bank employee, you shared your information, and you suspect fraud
  • you entered your login credentials on a suspicious website
  • a suspicious application has been installed on your device