Contact us

Individuals
Prestige
Private Banking
Biznes and Corporate

Call charges according to your telephone company’s costs

Watch out for fake consultants. Scammers impersonate bank employees. When our consultant calls you, you won’t be asked for payment card details, login password or PIN to your app. Never share this data with anyone nor download unknown customer service applications. If you have any doubts during the call, hang up and let us know via dedicated security helpline: 225984444 (fee according to the operator’s price list). Find out moreabout: Watch out for false consultants

Block the card 24/7

You can do it quickly in one of three ways

  • Log into mobile app
    and choose Contact > Click and block in app

  • Log into Millenet
    and choose Cards > Card blocking

  • Call
    +48 22 598 41 14

Find out more how to block the card

Are you a victim of fraud or want to report suspicious situation?

  1. Write to us

    Fill in the form

  2. or call security helpline

    22 598 44 44

Useful contacts

  • Call us if you have any doubts about our online banking

    Call us if you have any doubts about our online banking

    Individuals, Presige, Private Banking
    801 24 HELP (801 244 357) fixed line calls and mobile
    available 24 hours, 7 days a week)
    (+48) 22 598 40 50 - mobile and international calls
    available 24 hours, 7 days a week

    Biznes, Corporate
    801 632 632 fixed line calls and mobile
    Mon-Fri 8:00 - 18:00
    (+48) 22 598 40 31 - mobile and international calls
    Mon-Fri 8:00 - 18:00

    Get direct support for registered users in Millenet by screen sharing service.

    • Get immediate help of our consultant
    • We are available 24 hours, 7 days a week
    • Using the online help does not require installing any software

    In Millenet click on the blue icon in the bottom right corner and select Quick online suport.

    Log in

  • If you have questions regarding the Millennium mortgage products please contact.

    (+48) 22 598 40 60 fixed line calls and mobile
    Mon-Fri 8:00 - 20:00

  • If you have a Very Helpful Package, in case of emergency, call the Europ Assistance Emergency Center:

    (+48) 22 203 75 00 (fee in accordance with the operator's price list).

  • receivables monitoring
    (+48) 22 598 40 16
    Mon-Fri 8:00 - 18:00

    restructuring
    (+48) 22 598 57 60
    Mon-Fri 8:00 - 16:00

  • If you have concerns about our services, you can file a complaint.

    How
    Where
    on paper
    • in any of our branches
    • by mail to the address of our headquarters
      Bank Millennium S.A.
      Wydział Relacji z Klientami
      ul. Stanisława Żaryna 2A
      Warszawa
      or to any branch – marked Claims
    verbally
    • in any of our branches
    • by phone - 801 331 331, (+48) 22 598 40 40 (fee according to your operator's price list)
    in electronic form
    • in Millenet or mobile app – log in and send us a message via Contact tab
    1. First and last name
    2. PESEL number (if you don't have one, provide your date of birth) or identity document number
    3. What product, service or promotion your complaint is about (e.g. agreement number)
    4. Your objections
    5. Your expectations

    You will receive our response no later than:

    • 15 working days from the day we received your application - if the complaint concerns payment services,
    • 30 calendar days from the day we received your application - in other cases.

    If your case is particularly complicated, we may extend the period within which we will respond to you to:

    • 35 working days from the day we received your application - if the complaint concerns payment services,
    • 60 calendar daysfrom the day we received your application - in other cases.

    If we take longer to process your complaint, we will inform you. We will give the reason for the delay and indicate the circumstances we need to establish in order to process it. We will also specify the expected date by which we will respond to it.

    Depending on the subject of your complaint, you will receive a response from us:

    • on paper;
    • by e-mail to the e-mail address you indicate;
    • in electronic banking (Millenet or mobile app);
    • by SMS - only if we resolve the complaint positively.
    • If you do not agree with the response to your complaint, you can appeal - file another complaint.
    • You can also address your objections to entities that are authorized to resolve consumer disputes out of court. We indicate them in the table below. You will find the rules of procedure in the regulations of these institutions on their websites.
      Institution
      Website
      Bankowy Arbitraż Konsumencki przy Związku Banków Polskich (Bank Consumer Arbitrage)
      www.zbp.pl/dla-klientow/arbiter-bankowylink opens in a new browser tab
      Rzecznik Finansowy (Finance Ombudsman)
      www.rf.gov.pllink opens in a new browser tab
    • You can turn to city and county consumer ombudsmen for legal assistance. You can find their contact information on city and county websites, among others.
    • You can file a lawsuit against us in the competent court of general jurisdiction.
    • If you are a consumer, you can use the possibility of out-of-court settlement of a dispute regarding a contract concluded via the Internet or other electronic means. You can do this through , which operates in the countries of the European Union. Link to the ODR platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=PLlink opens in a new browser tab

  • Bank Millennium SA
    ul. Stanisława Żaryna 2A, 02-593 Warszawa

  • kontakt@bankmillennium.pl

Check how we operate in reference to the pandemic

Check how we operate in reference to the pandemic

Bank safely from the comfort of your home

More about: how we operate in reference to the epidemic