TeleMillennium

TeleMillennium stands for comprehensive and efficient Customer service

Call any of the following numbers:

801 331 331 - for fixed-line callers and mobile callers
(+48) 22 598 40 40 - for mobile or international callers

Fees for calls to TeleMillennium:

  • Fixed-line - as for a local call
  • Mobile phone - fee as per price list of the mobile network operator

To ensure comfort in using our products and services TeleMillennium Consultants stand by to assist Customers on a 7/24 basis.

TeleMillennium provides security of the transactions by using a combination of Customer ID (MilleKod) and access password (P@ssword 1).

IVR

Interactive Voice Response (IVR) allows You to find out basic information about products you own in Bank Millennium, with no necessity to contact the operator.

Only Millekod and P@ssword1 is required to log to automatic service system.

The current IVR service supports innovative category selection by using spoken instructions to improve efficiency of service and ease of navigation, complementing standard keyboard selection of appropriate items.

Specific scheme is in the appendix below.

IVR full scheme

IVR full scheme Millenet Help 24

IVR full scheme Corporate

Consultant service

Speaking to a consultant will enable you to get information about our products and services and to order financial transactions involving your banking products.

Information available from TeleMillennium:

  • Bank Millennium product offer,
  • Balances and details of transactions on accounts,
  • Millennium fees and commissions,
  • Interest rates on products,
  • Status of submitted loan applications,
  • Expert advice.

Transactions, which you can order in TeleMillennium:

  • Wire transfer,
  • Setting up, modifying and closing a deposit,
  • Setting up, modifying and cancelling a standing order,
  • Activating and cancelling a card,
  • Applying for a loan product,
  • Unblocking Millenet Passwords ,
  • Submitting opinions, suggestions, praise, complaints.

FAQ

  • What phone numbers are visible while Bank is calling to Customers?

    The numbers that are visible while conversations are:

    22 2374040
    22 2374978
    22 5984040
    22 5984978
    519284040
    519284978


  • How much does it cost to call TeleMillennium at 801 331 331?

    If you call 801 331 331 from a fixed line phone, the cost of the call shall be according to the rates charged by the operator.


  • What information can I check myself in TeleMillennium?

    In the automatic service, after logging on, you can check your account balance, last transactions on the account, information about products, which you have in the Bank (credit card, mortgage loan) and order a wire transfer.


  • What information can I get from the call centre if I am not a customer of Bank Millennium?

    The Bank's call centre can provide information about the Bank's products and services, inform about location of a branch or an ATM, take a credit card application.


  • What is needed to log on to TeleMillennium?

    In case of retail banking (phone No. 801 331 331) the system requires MilleKod and P@ssword1. Business customers (phone No. 801 31 31 31) log on with telekod. Access to TeleMillennium and Millenet should be activated in a Bank Millennium branch.


  • How to check if my phone has a tone dial option?

    In tone-dial mode a specific tone is assigned to each phone key. If the tone dial mode is on - then after pressing a key (e.g. 1) you will hear a sound - tone in the speaker. Some handsets can be switched from pulse to tone dial (PULSE/TONE switch). Calls to TeleMillennium require a tone-dial phone.


  • How to activate access to TeleMillennium?

    Go to any Bank Millennium branch and sign the agreement. In the branch you will get the MilleKod and P@ssword1; if you are a Business Customer you will be given a Telekod number.


  • Is it safe to order transfers and transactions with a Consultant?

    Yes, placing instructions with a Consultant is safe because Bank Millennium uses diversified Customer verification systems. Each Customer has own telephone service access passwords, which must be given to log on to TeleMillennium. Before ordering an account transaction the Customer will be additionally verified by the Telephone Consultant.


  • How can I cancel my card?

    Report a stolen/lost card by calling 22 598 41 14 or after putting a call to TeleMillennium 801 331 331 from the automatic menu select the option 1 - Cards cancelling and activation. The lines for lost/stolen cards are available 7/24.


  • How do I get information about my account?

    Call TeleMillennium, then select 2 - Strefa Obsługi Klienta for Polish or for English press 3, then 2 - Customer service zone, in either case your passwords will be verified, then select 2 - Information About Your Accounts or 0 - Speak to Consultant. The account balance and number will be provided automatically after logging to the system.