• Submitting the application is completely free of charge. The application may not be submitted via TeleMillennium or in a branch.
• Dobry start application, which was submitted, may be downloaded in PDF format only once immediately after it was sent, during the same session. Confirmation of sending the application is available for downloading in the Applications and agreements > Archived applications section

Good Start programme is a government programme, in which you can submit applications after logging in to your account in the Bank. Let us use this opportunity to check what the Bank is responsible for in the process and what is done by ZUS.

will answer questions and complaints concering:

• filling in and processing the application outside the Bank’s system
• lack of information about processing the application
• timing of completion of subsequent stages of the application
• payment of the benefit

will answer questions and complaints concering:

• access to the Millenet internet banking system
• submitting the application in Millenet

The Bank will not verify the data you enter in the application and its attachments; it also does not have information concerning further processing of the application by the selected lead authority in the municipality nor does it handle claims relating to filling in the application, data required in the application or interpretation of wording of Regulation of the Council of Ministers of 15 June in the matter of detailed terms of implementation of the Government Dobry Start programme

Bank Millennium accepts and processes claims and complaints in keeping with its principles described in the General Regulations on Providing Banking Services to Individuals in Bank Millennium SA..

The Good Start application is available in Millenet and in mobile app after logon to the account. The Bank does not send any e-mails to you with links to the application. Such messages are cases of “phishing” and are intended to fraudulently obtain customers’ data. The Bank does not ask for installation of any software to fill in the application. Any activity of this kind should be reported to the Bank’s employees. If possible please do not delete the suspicious e-mails – they will help us identify the problem.

When submitting the application the Bank does not ask for an SMS Password. A request for the SMS Password will be displayed only at the end of submitting the application.

It is a good idea to first check any and all texts and e-mails asking for any data in connection with the Good Start programme with the Bank’s staff.

For security reasons the durations of sessions in Millenet is limited. After this time has passed you will be logged out from the account and data entered in the application will be saved automatically. Check session duration under the “Logout” button in Millenet.

Signing on to Millenet always make sure that the line is encrypted by checking if the address of the website in the browser’s window begins with https:// and whether an icon depicting a closed padlock appears on the bar at the bottom or tope of the screen (depending on the browser being used) – the padlock confirms that the website is covered by a security certificate and the line is encrypted. After clicking on the padlock check if the certificate is correct and valid. Please note that only the combination of a correct address and correct content of the certificate can guarantee that the website is legitimate and we are not subjected to a “phishing” attack.

The Bank never asks for the single-use password (SMS Password) during signing-on or to give more than one code from a particular tool when making one transaction.

To avoid infecting the computer with dangerous viruses use legitimate software and update it regularly. It is also necessary to make sure your computer is safe by using regularly updated antivirus software and a firewall. If possible use your own computer for internet banking.