Find out how we act in times of crisis
Individual clients with Ukrainian citizenship will not pay for:
The changes were applied on 27.02.2022.
We also remind you that we do not charge fees for cash withdrawals in branches.
In response to the tragic events in Ukraine and as a gesture of solidarity with Ukrainian citizens, we abolished commission for all foreign transfers to Ukraine. The change applies to all senders regardless of citizenship.
We’re simplifying the process of opening an account for Ukrainian citizens, who seek refuge in Poland because of the ongoing war.
Now, to open an account, all you need to do is come to a branch with a document allowing us to identify you. We do not require proof of residence and employment in Poland.
An up-to-date list of branches is available here.
Our consultants will provide support for Ukrainian citizens: +48 22 598 40 45. The helpline is available Monday to Friday from 8:00 a.m. to 8:00 p.m.
Family 800+ benefit for Ukrainian citizens is the funds granted and paid by ZUS to Ukrainian citizens who came legally from Ukraine to Poland after 23 February 2022 in connection with hostilities.
We have made the application available in our mobile app and Millenet in MilleAdministration tab – both in Polish and Ukrainian.
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Important notice!
You cannot apply for 800+ child benefit if you are a temporary guardian on the basis of a Polish court decision for a child who was placed in an orphanage in Ukraine before coming from Ukraine to Poland.
The application on your behalf should be submitted by the district starost or an authorized employee of the poviat organizational unit. The child benefit will be paid to the poviat's bank account and transferred to you by the poviat in kind or in the form of payment for services.
For more information, contact the poviat or municipal family support center appropriate for your place of stay in Poland.
Detailed rules for granting 800+ benefit can be found at www.zus.pl and in the Act of February 11, 2016 on state aid in raising children and the Act of March 12, 2022 on assistance to Ukrainian citizens in connection with an armed conflict in the territory of this country.
The application is available in Polish in Millenet online banking system and in our mobile app. If you want to submit an application in Ukrainian, log in to Millenet.
The benefit is granted to children attending school up to the age of 20 and 24 in case of young people with disabilities.
Additionally:
We will send your application to ZUS, and you will receive confirmation by e-mail.
We support the aid organised for Ukraine by Caritas, Polish Humanitarian Action (PAH) Polish Red Cross (PCK) and Foundation "Ocalenie". The Bank transferred to each of these organisations the amount of 100,000 PLN for long-term support of Ukrainian people who found themselves in a difficult situation as a result of the war.
You can help too! You can make a transfer directly to these organizations' accounts in our bank:
The Bank Millennium Foundation has launched a special edition of the #sluchaMYwspieraMY grant programme for Ukrainian citizens, in which employees of the Bank Millennium Group can implement their own social initiatives and help refugees from Ukraine in their local community.
Our employees use their ideas, observations and experiences, and unite to organize support for people who, due to the ongoing war in Ukraine, lost their homes, families and came to Poland.
The project will run until 31.05.2022 and may be extended.
If you suspect an attempted crime or if you have been defrauded in this way, inform us and report it to the police.
Yes. From 27 February we have waived the fees for foreign transfers to Ukraine. The nationality of the transfer recipient does not matter.
The system may still charge you, but you don't need to file a complaint in this case. Within a few days we will return the fee to the account from which the transfer was ordered.
Please note that we can only cancel fees that we have charged. We will not refund fees charged by other banks.
In connection with events in Ukraine, the world is gradually imposing sanctions on banks and financial institutions in e.g. Russia and Belarus. Therefore, the execution of payments to these countries is subject to restrictions. We monitor the extent of sanctions imposed by national governments and international organizations on an ongoing basis. For an up-to-date list of sanctioned banks, contact our consultants. They will provide you with information on chat, at the branch or by phone 801 331 331.
Ukrainian citizen can open an account only in the branch, on the territory of Poland. If you are already our customer, you can open a savings or currency account remotely. You can do it in Millenet.
If you have a card, go to an ATM. Remember about the daily limits on your card for cash withdrawals from an ATM. You can check them in Millenet or mobile app. There you can also raise or lower the limits. Maximum daily limit for cash withdrawals for debit card is 10 000 PLN.
Unfortunately, no. For individual clients we support currencies: PLN, USD, EUR, CHF, GBP.
For corporate banking we support currencies from the exchange rate table.
At this moment we are not planning to add hryvnia to the currencies in which we support transactions.
Need more info? Write to us
or call - helpline available 24/7
Client support in Ukrainian
