Solidarity with Ukraine

Find out how we act in times of crisis

We waived fees
for Ukrainian citizens

Individual clients with Ukrainian citizenship will not pay for:

  • account maintenance
  • payment card issued to current account
  • ATM withdrawals

The changes were applied on 27.02.2022.

We also remind you that we do not charge fees for cash withdrawals in branches.

Transfers to Ukraine without commission

Transfers to Ukraine without commission

In response to the tragic events in Ukraine and as a gesture of solidarity with Ukrainian citizens, we abolished commission for all foreign transfers to Ukraine. The change applies to all senders regardless of citizenship.

How to open an account

How to open an account

We’re simplifying the process of opening an account for Ukrainian citizens, who seek refuge in Poland because of the ongoing war.

Now, to open an account, all you need to do is come to a branch with a document allowing us to identify you. We do not require proof of residence and employment in Poland.

An up-to-date list of branches is available here.

Client support in Ukrainian

Our consultants will provide support for Ukrainian citizens: +48 22 598 40 45. The helpline is available Monday to Friday from 8:00 a.m. to 8:00 p.m.

800+ for Ukrainian citizens

Family 800+ benefit for Ukrainian citizens is the funds granted and paid by ZUS to Ukrainian citizens who came legally from Ukraine to Poland after 23 February 2022 in connection with hostilities.
We have made the application available in our mobile app and Millenet in MilleAdministration tab – both in Polish and Ukrainian.

The application may be submitted by:

  • parent (mother or father) of the child
  • temporary guardian of a child on the basis of a Polish court decision
  • a person having custody of a child on the basis of a Polish court decision

To apply through a bank, you must:

  • have a PESEL number and the child for which you are applying for the benefit must have a PESEL number
  • live in Poland

To submit the application, prepare:

  • PESEL numbers (yours and your children)
  • details of children for whom you are applying for a child benefit
  • a travel document on the basis of which you and the child crossed the border
  • child's birth certificat
  • a document confirming the legality of the foreigner's stay in Poland
  • a document confirming the legality of the foreigner's stay in Poland a court order to appoint the applicant as a temporary guardian

Important notice!
You cannot apply for 800+ child benefit if you are a temporary guardian on the basis of a Polish court decision for a child who was placed in an orphanage in Ukraine before coming from Ukraine to Poland.
The application on your behalf should be submitted by the district starost or an authorized employee of the poviat organizational unit. The child benefit will be paid to the poviat's bank account and transferred to you by the poviat in kind or in the form of payment for services.
For more information, contact the poviat or municipal family support center appropriate for your place of stay in Poland.

Detailed rules for granting 800+ benefit can be found at and in the Act of February 11, 2016 on state aid in raising children and the Act of March 12, 2022 on assistance to Ukrainian citizens in connection with an armed conflict in the territory of this country.

Good Start 300+ application is now available

We made Good Start 300+ application available.

The application is available in Polish in Millenet online banking system and in our mobile app. If you want to submit an application in Ukrainian, log in to Millenet.

The benefit is granted to children attending school up to the age of 20 and 24 in case of young people with disabilities.


  • you and your child have given PESEL numbers
  • you both live in Poland

How to apply

  • go to MilleAdministration tab
  • choose Good Start 300+ benefit
  • fill in the form and attach a document confirming the legality of your stay in Poland, e.g. a residence card or a declaration of arrival in Poland in connection with hostilities in Ukraine

We will send your application to ZUS, and you will receive confirmation by e-mail.

Do you want to help?

Do you want to help?

We support the aid organised for Ukraine by Caritas, Polish Humanitarian Action (PAH) Polish Red Cross (PCK) and Foundation "Ocalenie". The Bank transferred to each of these organisations the amount of 100,000 PLN for long-term support of Ukrainian people who found themselves in a difficult situation as a result of the war.

You can help too! You can make a transfer directly to these organizations' accounts in our bank:

The Bank Millennium Foundation has launched a special edition of the #sluchaMYwspieraMY grant programme for Ukrainian citizens, in which employees of the Bank Millennium Group can implement their own social initiatives and help refugees from Ukraine in their local community.

Our employees use their ideas, observations and experiences, and unite to organize support for people who, due to the ongoing war in Ukraine, lost their homes, families and came to Poland.

The project will run until 31.05.2022 and may be extended.

Helping Ukraine? Choose verified collections

When others join forces to help, scammers waste no time and take advantage of our good intentions.

  • Before you donate money, check the official website of the organization to see if it runs a collection. Compare the information and account numbers.
  • If you make transfers to private recipients - send money to those you really know, do not copy account numbers from social media.
  • Use verified payment methods and avoid those you don't know.
  • Don't give others information about fundraising that you can't verify.
  • Don't fall for phone calls from purported uniformed services that "extort" you to donate money.
  • Don't click on links in e-mails and text messages.
  • Don't give out your account or e-mail passwords or payment card details to anyone or enter them on unverified websites.
  • Only log into your bank account on our website or through our mobile app.
  • Update the operating system and anti-virus software on the devices you use.

If you suspect an attempted crime or if you have been defrauded in this way, inform us and report it to the police.


  • Yes. From 27 February we have waived the fees for foreign transfers to Ukraine. The nationality of the transfer recipient does not matter.

    The system may still charge you, but you don't need to file a complaint in this case. Within a few days we will return the fee to the account from which the transfer was ordered.

    Please note that we can only cancel fees that we have charged. We will not refund fees charged by other banks.

  • In connection with events in Ukraine, the world is gradually imposing sanctions on banks and financial institutions in e.g. Russia and Belarus. Therefore, the execution of payments to these countries is subject to restrictions. We monitor the extent of sanctions imposed by national governments and international organizations on an ongoing basis. For an up-to-date list of sanctioned banks, contact our consultants. They will provide you with information on chat, at the branch or by phone 801 331 331.

  • Ukrainian citizen can open an account only in the branch, on the territory of Poland. If you are already our customer, you can open a savings or currency account remotely. You can do it in Millenet.

  • If you have a card, go to an ATM. Remember about the daily limits on your card for cash withdrawals from an ATM. You can check them in Millenet or mobile app. There you can also raise or lower the limits. Maximum daily limit for cash withdrawals for debit card is 10 000 PLN.

  • Unfortunately, no. For individual clients we support currencies: PLN, USD, EUR, CHF, GBP.

    For corporate banking we support currencies from the exchange rate table.

    At this moment we are not planning to add hryvnia to the currencies in which we support transactions.

Contact us

  1. Need more info? Write to us

    Fill in the form
  2. or call - helpline available 24/7

    Client support in Ukrainian