Check how we operate in reference to the epidemic threat
Currently, the waiting time for the consultant and the answer to questions sent via e-mail may be slightly longer. We ask for your understanding in this difficult time. We assure you that we do everything to answer all your questions as quickly as possible.
Remember that in Millenet and mobile app you will make most transactions safely and remotely
Due to the current epidemiological status, we provide Clients who find themselves in a difficult financial situation with deferred (suspended) repayment of principal and interest instalments up to 3 months on simplified terms. Most credits can be suspended online through Millenet, without visiting the branch and applying by phone.
With online credit holidays, you can postpone your nearest loan instalment by a month. If your current situation is unusually difficult, you can use the option to extend your credit holidays by 3 months. Credit holidays will extend the repayment period and increase the last instalment. Activating the service is not charged with an additional fee.
An application for a 3-month credit holiday is available if the following conditions are met:
In the case of mortgage loans, you also have two options: you can suspend the instalment for 1 or 3 months.
If you suspend one full principal and interest instalment, the end date of your loan will not change. The remaining instalments will be increased proportionally and the accrued interest will be capitalized.
If you want to postpone the loan repayment by 3 months, due to the current situation, we will extend the loan period and the interest accrued during the holidays will be added to the loan principal. Due to the capitalization of interest, the loan instalment after credit holidays will increase. There is no additional fee for starting the service.
An application for a 3-month credit holiday is available if the following conditions are met:
Log in to Millenet.
Select My finances > Loans, then click Details of the selected product.
Choose Credit holidays option and fill out the short form.
However, due to the increased protection against infectious diseases and the decisions of the Minister of Health on 13 March 2020 regarding the announcement of an epidemic emergency at the territory of Republic of Poland, some branches may function differently than usual. Before your visit, make sure that the branch you want to go to is open. Details can be found on our website >
If you don’t feel completely healthy, you have a cough, sore throat, fever or other symptoms, we advise you to skip the visit in the branch and to get in contact with a doctor.
Keep in mind that most operations and payments can be done safely from home in Millenet or the mobile app.
You can find more information about this topic here
Due to the increased number of operations in some devices cash may be temporarily running out. We work continuously and constantly try to refill all ATMs on an ongoing basis. If in any device, there is a shortage of funds please don’t worry, it doesn’t mean that there is a problem with the lack of money in the bank.
Keep in mind that for the majority of our accounts, cash withdrawals from any ATM are free of charge.
Enter your MilleKod and received SMS P@ssword, then enter selected characters from your identifier e.g. PESEL number and Temporary P@ssword.
Define a 4-digit PIN you will use to log in to the app and an 8-digit P@ssword 1 necessary to confirm transactions (e.g. transfers) and mobile app activation.
Now you can adjust the app to your needs - set your own background or functions available before logging in.
From now on you can shop and pay up to 100 PLN without entering PIN on payment terminal. Choose safe and contact-free payments with your plastic card and phone.
Card payments
Mobile payments
Without any setting changes you can start paying with your phone up to 100 PLN with no PIN confirmation. Just hold your phone close to payment terminal during payment.
Important info! Payment terminals are gradually updated by the operators. There might be a situation where at the selected store or service point contactless payment up to 100 PLN will require PIN confirmation.
How to start using contactless payments with Andorid phone:
How to pay in the store:
Make contactless payments in store. Each transaction doesn't require PIN confirmation.
Current epidemiological threat in Poland is being used by scammers to gain access to your account details and, as a result, to your funds. There are at present many creative ways designed to steal login details.
containing links to fake payment websites. They usually include information about funds being blocked allegedly on bank accounts due to coronavirus situation or calling you for preventive vaccination. They refer to nonexistent ordinances.
Links from these messages may lead to phishing websites stealing your data or gaining control over your device. Your data can then be used to take loans based on your credentials.
If a friend asks you through social media to urgently send him money through BLIK, make sure that it is indeed your friend as scammers can also take over accounts on social platforms.
