Bank securely straight from your home

Check how we operate in reference to the epidemic threat

In reference to epidemiological situation in Poland we would like to remind you
  • Try to limit visits at Bank branches and bank safely from the comfort of your home, using mobile app and online banking system
  • If you can – do your shopping as well as payments online
  • In traditional stores use contactless payments with card or phone up to 100 PLN without PIN confirmation
  • Only if you need cash, use an ATM. For the majority of our accounts cash withdrawals in Poland from any ATM are free of charge
  • Perform foreign currency transactions cashless and online. As a result of temporary air traffic suspension in Poland, cash withdrawals in foreign currency are currently limited. We are looking for alternative methods of delivering it
  • Please beware of scammers sending false SMS messages claiming your funds are blocked and stick to these basic security rules >

Currently, the waiting time for the consultant and the answer to questions sent via e-mail may be slightly longer. We ask for your understanding in this difficult time. We assure you that we do everything to answer all your questions as quickly as possible.


You can do so much without leaving your home

Remember that in Millenet and mobile app you will make most transactions safely and remotely

  • Bank Millennium mobile app and Millenet online banking system are available 24/7
  • you can sort out many administrative matters through Millenet online banking system in MilleAdministration tab
  • pay for online shopping and in a stationary store make contactless payments by phone or card

See what you can do with our mobile app and online system

  • You can order domestic and foreign transfers

  • Settle all your bills

  • Pay for online shopping

  • Make conactless payments in a stationary store by phone or watch

  • Top up your phone

  • Manage all your administrative matters using a Trusted Profile

Facilities for borrowers

Facilities for borrowers

Due to the current epidemiological status, we provide Clients who find themselves in a difficult financial situation with deferred (suspended) repayment of principal and interest instalments up to 3 months on simplified terms. Most credits can be suspended online through Millenet, without visiting the branch and applying by phone.

For what products can you take credit holidays online?



Cash loan

With online credit holidays, you can postpone your nearest loan instalment by a month. If your current situation is unusually difficult, you can use the option to extend your credit holidays by 3 months. Credit holidays will extend the repayment period and increase the last instalment. Activating the service is not charged with an additional fee.


An application for a 3-month credit holiday is available if the following conditions are met:

  • the cash loan was disbursed before 18.03.2020
  • at the time of submitting the application you have no arrears in paying off the loan

Mortgage loan

In the case of mortgage loans, you also have two options: you can suspend the instalment for 1 or 3 months.


If you suspend one full principal and interest instalment, the end date of your loan will not change. The remaining instalments will be increased proportionally and the accrued interest will be capitalized.


If you want to postpone the loan repayment by 3 months, due to the current situation, we will extend the loan period and the interest accrued during the holidays will be added to the loan principal. Due to the capitalization of interest, the loan instalment after credit holidays will increase. There is no additional fee for starting the service.


An application for a 3-month credit holiday is available if the following conditions are met:

  • the mortgage loan agreement was signed before 18.03.2020
  • at the time of submitting the application you have no arrears in paying off the loan

How to take credit holidays?

1

Log in to Millenet.

2

Select My finances > Loans, then click Details of the selected product.

3

Choose Credit holidays option and fill out the short form.

Most of the Bank Millennium branches will be open



However, due to the increased protection against infectious diseases and the decisions of the Minister of Health on 13 March 2020 regarding the announcement of an epidemic emergency at the territory of Republic of Poland, some branches may function differently than usual. Before your visit, make sure that the branch you want to go to is open. Details can be found on our website >

If you don’t feel completely healthy, you have a cough, sore throat, fever or other symptoms, we advise you to skip the visit in the branch and to get in contact with a doctor.

Keep in mind that most operations and payments can be done safely from home in Millenet or the mobile app.


In case if you will go to a Branch, remember about a few safety rules:
  • In the coming days, due to a special protection against illnesses, a fewer number of Clients may stay at the branch. Our employees will ensure to control the situation in this respect.
  • Please keep a safe distance during your visit, as recommended at least 1 meter from other people.
  • Withdraw cash from an ATM by card or BLIK, or the notice of withdrawl please submit to a teller. For your safety we clean devices located in our branches on a daily basis. We use both specialized cleaning agents for electronic equipment as well as disinfectants for the keypads.

In addition, we ensure that your money is secure


You can find more information about this topic here

Due to the increased number of operations in some devices cash may be temporarily running out. We work continuously and constantly try to refill all ATMs on an ongoing basis. If in any device, there is a shortage of funds please don’t worry, it doesn’t mean that there is a problem with the lack of money in the bank.
Keep in mind that for the majority of our accounts, cash withdrawals from any ATM are free of charge.

How to start using the app?

  1. 1
    How to start using the app? -

    Download our app

    Enter your MilleKod and received SMS P@ssword, then enter selected characters from your identifier e.g. PESEL number and Temporary P@ssword.

  2. 2
    How to start using the app? -

    Define PIN and P@ssword 1

    Define a 4-digit PIN you will use to log in to the app and an 8-digit P@ssword 1 necessary to confirm transactions (e.g. transfers) and mobile app activation.

  3. 3
    How to start using the app? -

    Go mobile!

    Now you can adjust the app to your needs - set your own background or functions available before logging in.

Change the daily limit for transfers in mobile app:
  1. Log in to Millenet
  2. Select General settings from the drop-down menu under your name
  3. In the Limits and security tab select Security settings, then click Edit and adjust the Mobile Limit, you can increase the limit to 10 000 PLN

Change the daily limit for transfers in Millenet:
  1. Log in to Millenet
  2. Select General settings from the drop-down menu under your name
  3. In the Limits and security tab select Security settings, then click Edit and adjust the Main Limit to your needs

Transactions up to 100 PLN without PIN confirmation



We have increased the limit for contactless payments

From now on you can shop and pay up to 100 PLN without entering PIN on payment terminal. Choose safe and contact-free payments with your plastic card and phone.


How does it work?

Card payments

  • If you are a Mastercard holder, you can simply start paying with your card up to 100 PLN without entering your PIN.
  • If you hold a VISA card, make one contact transaction with your card: place it in payment terminal or ATM and enter PIN.

Mobile payments

Without any setting changes you can start paying with your phone up to 100 PLN with no PIN confirmation. Just hold your phone close to payment terminal during payment.

Important info! Payment terminals are gradually updated by the operators. There might be a situation where at the selected store or service point contactless payment up to 100 PLN will require PIN confirmation.


Contactless payments by phone

How to start using contactless payments with Andorid phone:

  • log in to app and select Payments - Contactless payments by phone from the menu,
  • choose the card you want to use to pay and then select Pay by phone,
  • you're all set! Before you will pay remember to activate NFC in Bank Millennium mobile app settings.

How to pay in the store:

  • unlock the screen and hold the phone near the card reader. You don't have to start the app,
  • payments up to 100 PLN don't have to be confirmed by PIN.

Apple Pay

How to start using contactless payments with iOS phone:

How to start using contactless payments with iOS phone:

  1. open the Wallet app, e.g. on your iPhone. In the upper right corner click “+”,
  2. use your iPhone's camera to scan the card, or manually enter the necessary details,
  3. allow access, confirm card registration and you're all set!

Make contactless payments in store. Each transaction doesn't require PIN confirmation.

Beware of coronavirus related phishing messages

Current epidemiological threat in Poland is being used by scammers to gain access to your account details and, as a result, to your funds. There are at present many creative ways designed to steal login details.

Pay special attention to:

SMS and e-mail messages

containing links to fake payment websites. They usually include information about funds being blocked allegedly on bank accounts due to coronavirus situation or calling you for preventive vaccination. They refer to nonexistent ordinances.

Websites

Links from these messages may lead to phishing websites stealing your data or gaining control over your device. Your data can then be used to take loans based on your credentials.

Social platforms

If a friend asks you through social media to urgently send him money through BLIK, make sure that it is indeed your friend as scammers can also take over accounts on social platforms.

Follow these basic security measures related to using online banking:



  • do not pass your MilleKod login or other login data,
  • do not log in to your account on other websites, use only Banku Millennium websitelink otwiera się w nowym oknie,
  • do not enter your full PESEL, ID, passport number as well as phone number (during login we only ask you to enter 2 randomly selected characters from each identifier),
  • read carefully each received from us text and PUSH message – check if the amount and transaction number are the same as in your order,
  • if a friend asks you to urgently send him money, contact him directly first and make sure that it is indeed him,
  • keep up to date with information on Związek Banków Polskich (The Polish Bank Association)link otwiera się w nowym oknie.