Call us if you have any doubts about our online banking

Phone Consultants

Millennium Corporate Customers
Mon-Fri 8:00 - 18:00

801 632 632) - fixed line calls and mobile

(+48) 22 598 40 31 - mobile and international calls

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Bank Millennium SA
ul. Stanisława Żaryna 2A
02-593 Warszawa

If you have concerns about our services, you can file a complaint.

How can I make a claim?

How

Where

on paper

• in any of our branches
• by mail to the address of our headquarters
  Bank Millennium S.A.
  Wydział Relacji z Klientami
  ul. Stanisława Żaryna 2A
  Warszawa
  or to any branch – marked Claims

verbally

• in any of our branches
• by phone - 801 331 331, (+48) 22 598 40 40 (fee according to your operator's price list)

in electronic form

• in Millenet or mobile app – log in and send us a message via Contact tab

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What information should I provide in the complaint?

1. First and last name
2. PESEL number (if you don't have one, provide your date of birth) or identity document number
3. What product, service or promotion your complaint is about (e.g. agreement number)
4. Your objections
5. Your expectations

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When will I get an answer?

You will receive our response no later than:

• 15 working days from the day we received your application - if the complaint concerns payment services,
• 30 calendar days from the day we received your application - in other cases.

If your case is particularly complicated, we may extend the period within which we will respond to you to:

• 35 working days from the day we received your application - if the complaint concerns payment services,
• 60 calendar daysfrom the day we received your application - in other cases.

If we take longer to process your complaint, we will inform you. We will give the reason for the delay and indicate the circumstances we need to establish in order to process it. We will also specify the expected date by which we will respond to it.

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How will I receive a response?

Depending on the subject of your complaint, you will receive a response from us:

• on paper;
• by e-mail to the e-mail address you indicate;
• in electronic banking (Millenet or mobile app);
• by SMS - only if we resolve the complaint positively.

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What should I do if I disagree with the answer I received?

• If you do not agree with the response to your complaint, you can appeal - file another complaint.
• You can also address your objections to entities that are authorized to resolve consumer disputes out of court. We indicate them in the table below. You will find the rules of procedure in the regulations of these institutions on their websites.
  
  Institution

  Website

  Bankowy Arbitraż Konsumencki przy Związku Banków Polskich (Bank Consumer Arbitrage)

  www.zbp.pl/dla-klientow/arbiter-bankowylink opens in a new browser tab

  Rzecznik Finansowy (Finance Ombudsman)

  www.rf.gov.pllink opens in a new browser tab
• You can turn to city and county consumer ombudsmen for legal assistance. You can find their contact information on city and county websites, among others.
• You can file a lawsuit against us in the competent court of general jurisdiction.
• If you are a consumer, you can use the possibility of out-of-court settlement of a dispute regarding a contract concluded via the Internet or other electronic means. You can do this through , which operates in the countries of the European Union. Link to the ODR platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=PLlink opens in a new browser tab

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