CSR activities are part and parcel of Bank Millennium’s business strategy and apply to three main groups: customers, employees and community. With respect to its clients the Bank’s priority is to alleviate physical and digital barriers in access to banking and non-banking services (e.g. e-government). Bank Millennium is not only dedicated to developing mobile solutions, which enable use of financial services anywhere and any time, but also adapts its services to the needs of persons with disabilities. The improvements concern easier access to branches, cash machines, telephone service, website as well as service method. 100% of our cash machines and almost 70% of the bank branches are adapted to requirements of persons with disabilities. CSR programmes carried out for employees involve first of all supporting diversity in the workplace (Bank Millennium is a signatory of the Diversity Charter), assuring stable and attractive employment terms and conditions as well as offering opportunities to engage in social activities. Community programmes are largely implemented via Bank Millennium Foundation and focus on two areas: financial education and employee volunteering. The company also supports UN Sustainable Development Goals. Joining the business and government administration partnership for attaining these Goals, Bank Millennium declared it would undertake activities especially as regards financial education of children and the youth. This goal is attained by means of carrying out the Financial ABCs kindergarten children financial education programme, which has already trained 53,000 children. For 14 years now all CSR actions have been recapitulated every year in Bank Millennium’s Corporate Social Responsibility Report: https://raportroczny.bankmillennium.pl/2019/pl/
The CSR Golden Leaf from Polityka weekly is awarded to companies, for which implementation of guidelines contained in the ISO 26000 standard is a key component of strategic actions in business and in relations with stakeholders, employees included. The companies rely in their Activities on local and global best management practice and follow international standards. Additionally an important part of their management is the holistic system of ESG reporting (environment, social and corporate governance) as well as ethics management. They have a written and public document, which defines rules of conduct in business as well as highest personnel management standards. They inform regularly about results of their actions in non-financial or integrated reports, prepared on the basis of international standards, which are subject to external independent verification.