In the 17th edition of the Service Quality Star survey, consumers once again appreciated Bank Millennium. They pointed to the commitment of advisers, reliable service, extensive knowledge of the staff, advanced and transparent mobile application, as well as products, solutions and promotions that appealed to them. This year, the banking sector is one of the few that can boast of raising its already high standards of service.

Bank Millennium attaches great importance to quality standards. It is constantly developing its catalogue of services, enriching and digitalising its offer, providing the support of qualified branch and contact centre employees, including contextual assistance when completing online applications. It improves the process of establishing relationships with customers, improves communication through hyper-personalisation of the message, takes care of the service on the hotline by implementing the latest technological solutions that shorten the contact path. In 2023, it released a new app for businesses. Friendly and unique in terms of quality, the app is ready to serve both small companies and large corporations with extensive financial departments. The Bank is also constantly expanding the capabilities of its app for individual customers, has expanded the list of official applications that can be submitted using the app and has expanded the catalogue of services available in it. Also recently it has made available to customers an omnichannel credit card application process, which means that an application registered in one service channel can be completed in another, and at each stage of the application the customer can receive support from a bank employee. Bank Millennium's apps are constantly at the forefront of banking applications, as evidenced by user reviews in Google Play and App Store.

- Our ambition is to enable customers to use financial products and services with ease, based on user-friendly and understandable solutions. We focus on innovation and quality. The combination of these two aspects enables us to respond to the client's needs, regardless of the forms and combinations of contacts with the bank they choose. We treat the title of "Service Quality Star" as a commitment to continue the work of many of the bank's teams on the quality of the solutions we provide. - comments Magdalena Suchanek, Director of the Quality Department at Bank Millennium.

- We build our processes in an omnichannel way, so that the customer can decide how they want to use our services and support. Close cooperation between electronic and traditional channels is crucial in this aspect. We can see this especially in the very well-rated online applications for credit card and cash loan, which the customer can start with the help of a consultant and complete on their own. And if they submit the application on their own, they can use the contextual help of a consultant in the chat – says Halina Karpińska, Director of the Electronic Banking Department.

The Service Quality Star is an award for the friendliest companies in Poland. A distinction awarded by the Polish Service Quality Standard. The Stars are selected on the basis of the largest consumer satisfaction survey in Poland. Clients evaluate over 40,000 companies from almost 200 industries.

More information about the bank at www.bankmillennium.pl