Support Clients in everyday banking

Join our team and together with us take care of high quality customer service

template.externalLink.desc Check offers Contact Center

About our team

-- no alt --
  • Our tasks. We provide phone, e-mail and chat support - we help our Clients in achieving their financial goals and in everyday banking.
  • Various areas. We operate within several dozen specialist teams, such as: onboarding, technical support and execution of Clients' transactions as well as sales and maintenance of banking products.
  • Competencies. We communicate in Polish, English, Russian and Ukrainian, thanks to that we provide our Clients with comfort they need to use our services.
  • Number of employees. Customer service in Bank Millennium is supervised by over 500 employees at the headquarters in Warsaw and about 200 in Wrocław.
-- no alt --

Who are we looking for?

  • Consultant for Telephone Customer Service

    • helping Clients in everyday banking, e.g. by activating services, restricting cards, providing information on products
    • sale of products tailored to the needs of Clients
    • building long-term relationships with Clients based on trust and professional knowledge

  • Consultant for Telephone Sales

    • telephone sales and support in the selection of products and services
    • building long-term relationships with Clients based on trust and professional knowledge
    • implementation of monthly quantitative and qualitative plans

  • Consultant for Handling Electronic Correspondence

    • handling e-mails and chats about the Bank's products and services
    • building long-term relationships with Clients based on trust and professional knowledge
    • help and understanding of Clients' needs

Where you can work

What we offer

  • stable employment under an employment contract

  • fixed salary and a monthly bonus scheme

  • hybrid work model (50/50)

  • tools for working from home - a computer, software and all necessary accessories

  • the possibility to adjust your schedule to your needs

  • private medical care financed by the Bank

  • every quarter new funds to be used on the MyBenefit platform (e.g. for a sports card, cinema tickets, gift certificates or vouchers)

  • the possibility of taking out group insurance on preferential terms

  • comprehensive onboarding training with a mentor, as well as product, system and procedure training, plus workshops preparing you for customer service

  • a transparent career path and salary progression as part of the “The Longer You Stay, the More You Gain” programme

  • the opportunity to develop and change the role within internal recruitments

  • access to the Mindgram wellbeing platform (psychological support, personal development and tools for taking care of well-being)

  • financial support in difficult life situations

  • participation in contests and in the IMPAKT employee rewards program

  • attractively located offices in Warsaw and Wrocław

  • the opportunity to participate in volunteer actions as part of the Bank Millennium Foundation
  1. 1

    Application

    Check our offers, make a choice and fill out the recruitment form (on the form you can indicate that you are also interested in other positions).

  2. 2

    Phone call

    We will call you to get to know you better. In case of a positive result of the preliminary conversation we will invite you to a meeting in our headquarters.

  3. 3

    Remote meeting

    At the meeting, we will discuss your expectations and your job. You will also receive a practical task to do, which will show you how banking work looks like.

  4. 4

    Feedback

    We will contact each person involved in the recruitment process by phone or send an e-mail and inform about the recruitment result.

After successfully passing the recruitment process, we will present the proposed terms of employment to selected candidates.

At this stage, you will receive information about the proposed salary, additional financial and non-financial components and the relevant provisions of our remuneration and bonus policies. If you accept the proposed terms, we'll begin the process to prepare you for implementation.