Step 1: Report the incident to the police for written confirmation of your report within 48 hours (in case of unauthorised card use and cash robbery).

Step 2: Fill out a proper Loss report form.

Step 3: Collect the necessary documentation along with a Loss report form (the list of documents can be found in the Terms and Conditions of the Insurance and it differs depending on the specific types of insurance within the package).

Step 4: Claim should be filed directly to PZU SA within 30 days from the day when the insurance incident occurred.

The required documents should be submitted to the Insurer's address:

Powszechny Zakład Ubezpieczeń SA
Centrum Operacyjne Likwidacji Szkód i Świadczeń
ul. Postępu 18A
02-676 Warsaw

Telephone report: 801 102 102,

e-mail: kontakt@pzu.pl,

Telephone report: 801 102 102,

e-mail: kontakt@pzu.pl,

electronic Loss report form at www.pzu.pl

PZU SA

PZU SA’s Info line at 801 102 102 or (22) 566 55 55.

Search engine for the addresses of PZU branches can be found at www.pzu.pl.

Powszechny Zakład Ubezpieczeń SA
Centrum Operacyjne Likwidacji Szkód i Świadczeń
ul. Postępu 18A
02-676 Warsaw

You may resign whenever you wish at Bank Millennium’s branch by signing Application concerning card insurance products.

Step 1: Report the incident to the police for written confirmation of your report within 48 hours (in case of unauthorised card use and cash robbery).

Step 2: Fill out a proper Loss report form.

Step 3: Collect the necessary documentation along with a Loss report form (the list of documents can be found in the Terms and Conditions of the Insurance and it differs depending on the specific types of insurance within the package).

Step 4: Claim should be filed directly to PZU SA within 30 days from the day when the insurance incident occurred.

The required documents should be submitted to the Insurer's address:

Powszechny Zakład Ubezpieczeń SA
Centrum Operacyjne Likwidacji Szkód i Świadczeń
ul. Postępu 18A
02-676 Warsaw

Telephone report: 801 102 102

PZU SA

PZU SA’s Info line at 801 102 102 or (22) 566 55 55.

Search engine for the addresses of PZU branches can be found at www.pzu.pl.

Powszechny Zakład Ubezpieczeń SA
Centrum Operacyjne Likwidacji Szkód i Świadczeń
ul. Postępu 18A
02-676 Warsaw

You may resign whenever you wish at Bank Millennium’s branch by signing Application concerning card insurance products.

If you resign from the insurance, the protection for the Insured expires on the last day of the calendar month, for which the last insurance fee was collected.

If when staying abroad, you have an accident, sudden onset of a disease or in case of another incident covered by the Assistance insurance, then before you take actions on your own, you should contact Generali’s Centrum Pomocy open 24/7, calling the following telephone number +48 521 05 92.

When contacting Generali’s Centrum Pomocy the Insured or person acting on his behalf should state:

• Card type and number,
• Name and surname of the insured,
• Explain in detail to the officer on duty the current circumstances of the Insured,
• Define what assistance he needs,
• State the telephone number, at which Generali’s Centrum Pomocy may contact the Insured or person acting on his behalf,
• Provide the doctors from Generali’s Centrum Pomocy access to all the medical information.

The following are conditions for claim processing by Generali:

• compliance by the Insured or person acting on his behalf with the recommendations of Generali’s Centrum Pomocy, providing all the necessary information and authorisations;
• enabling Generali’s Centrum Pomocy to perform actions required for determination of the circumstances of the loss, rationale behind amount of the claim, providing by the Insured or person acting on his behalf any and all necessary assistance and clarifications.

The condition for claim processing by Generali is reporting the loss on a completely and correctly filled out Generali’s form.

In case of Classic cards, you may resign from the insurance whenever you wish through submission of your insurance resignation statement at Bank Millennium’s branch, in writing, or over the phone at TeleMillennium.

If Card holder submits his resignation from insurance protection under the international travel insurance, the insurance protection lasts until the last day of the calendar month, for which the last insurance fee was collected.

In case Gold and Platinum cards, insurance protection expires along with expiry of the credit card agreement.

In case of an incident covered by the insurance agreement, before you take actions on your own you should contact Centrum Pomocy open 24/7, calling the following telephone number +48 22 575 90 80.

When contacting Centrum Pomocy the Insured or person acting on his behalf should:

• Explain in detail to the employee of Centrum Alarmowe the current circumstances of the Insured, what kind of assistance is required and state the necessary information about the insurance, i.e.:
  • insurance document number (Euro 26 card)
  • name and surname of the Insured,
  • telephone number at which Centrum Alarmowe may contact the Insured or his representative.
• Provide the doctors from Centrum Alarmowe access to all the medical information,
• Comply with the recommendations of Centrum Alarmowe, providing information and necessary authorisations,
• Enable Centrum Alarmowe to perform actions required for determination of the circumstances of the loss, rationale behind amount of the claim, and provide for this purpose assistance and clarifications.

If written report of the loss is required, complete documentation identified in the  Detailed Terms and Conditions of the Insurance should be sent to the address of the loss adjustment company acting on behalf of AXA TUiR S.A.

Inter Partner Assistance Polska S.A.

ul. Chłodna 51
00-867 Warsaw
tel. +48 22 575 90 80

AXA Towarzystwo Ubezpieczeń i Reasekuracji S.A.

ul. Chłodna 51
00-867 Warszawa

Resignation from World Euro<26 insurance is tantamount to resignation from Euro 26 card.