Facilitation for SMEs during and after the pandemic

Check how we suport entrepreneurs in this difficult time

Financial support for enterprises under the PFR Financial Shield

Financial support for enterprises under the PFR Financial Shield

You can apply for financial support for micro, small and medium enterprises under the Financial Shield of the Polish Development Fund (PFR) via Millenet. Find out more about the online application and the Bank's role in the programme.

The application form and programme rules for large enterprises are available on the PFR website.

In reference to epidemiological situation in Poland we would like to remind you:
  • Try to limit visits at Bank branches and bank safely from the comfort of your home, using mobile app and online banking system
  • If you can – do your shopping as well as payments online
  • In traditional stores make contactless payments by card or phone
  • Only if you need cash, use an ATM
  • Please beware of scammers sending false SMS messages claiming your funds are blocked and follow these basic security rules >


You can do so much without leaving your home

Remember that in Millenet and mobile app you will make most transactions safely and remotely

  • Bank Millennium mobile app and Millenet online banking system are available 24/7
  • using MilleAdministration section in Millenet you can log in to PUE ZUS platform, where you can easily e.g. apply to benefit from exemption from ZUS
  • pay for your shopping - with online transfer, BLIK or contactless payments by phone

Suspension of instalment repayment



If your company was in good financial condition and is currently experiencing temporary problems caused by the pandemic, then you have the opportunity to apply for suspension of loan instalments for 3 months on special terms.

The application for suspension of instalment repayment can be sent if you meet the following conditions:

  • your credit was granted before 18.03.2020
  • in the moment of applying for suspension you have arrears no longer than 14 days (including all of your credit products in Bank Millennium)

How to get the repayment suspension?



If you run a sole proprietorship or an agricultural activity call TeleMillennium helpline (801 31 31 31 or 22 598 41 61) and log in using TeleCode. Connection fee in accordance with the operator's tariff.

You can get an access to TeleMillennium and Millenet in a Bank's branch.

Regardless of the type of business, you can also apply for instalments repayment suspension in a branch.


  1. Apply via TeleMillennium or in a Bank's branch
  2. The Bank will analyse your application - you will get an SMS
  3. In the case of positive decision you will also get a confirmation letter sent to company's coresspondence address or in the case of a loan covered by a de minimis guarantee, you will be invited to sign an annex at a Bank branch.

For what products is the suspension of instalment repayment available?



Suspension of intallment repayment is available for credits repaid in principal and interest installments and it includes three following principal and interest installments.


Cash Loans (repaid in equal installments)

In result of the suspension of installment repayment:

  • interest accrued for the suspension period will be paid first, i.e. in the next installments after deferral, the amount of which will not change
  • the number of outstanding installments will not change, but the repayment period will be extended by 3 months,
  • as a result of deferred payment, the total cost of the loan and the last installment will increase due to accrued interest also during the deferred period. The Bank charges no fees for the suspension of installment repayment.

Investment loans and Mortgage Loans for Business Development (repaid in equal and decreasing installments) or cash loans (repaid in decreasing installments)

During the suspension of repayment, interest is accrued on the capital of the loan that remained to be repaid before deferring repayment.

At the end of the deferment period:

  • interest will be added up and added to the amount of debt
  • the principal and interest installments will be recalculated in the remaining repayment period, taking into account the increased amount of debt to be repaid and the repayment period extended by 3 months

The Bank charges no fees for the suspension of installment repayment.


The difference in installments before and after suspension will depend on:

  1. remaining repayment period - the longer it is, the smaller will be the difference in installments (the loan amount will be spread over more installments), but at the same time the sum of interest installments paid in the whole period will be greater than for a shorter period (interest paid for longer period of time)
  2. credit amount - the higher it is, the greater will be the difference in installments paid in PLN
    1. the installment type:
      • decreasing installments - the amount of interest decreases during repayment, so the shorter the period remaining, the interest accrued during the deferral will be lower
      • equal installments - the interest share in the installment is higher in the initial repayment period and smaller in the final repayment period, so the closer the end of repayment, the smaller the amount of interest will be suspended during the postponement, and then added to the principal amount.

BGK guarantees



For small and medium enterprises (SMEs) we offer a program using BGK guarantees under new, more favorable conditions, introduced to reduce the effects of the COVID-19 pandemic:

  • increase the guarantee range to 80% of the loan amount, for new guarantees and in the event of renewal or increase of the loan amount,
  • no BGK commission for granting the guarantee,
  • extension of the maximum guarantee period to 39 months for a working capital credit.

During the pandemic the Bank maintains for you access to all service channels and possibility of cooperation regarding all products and services


To limit the spread of the virus, most of our employees work remotely from home, but ensure full availability and willingness to support your business. Bank Advisors are at your disposal - they are the first line of contact in all matters related to ongoing banking services. Technical support for electronic banking channels is available unchanged on business days from Monday to Friday from 8:00 a.m. to 18:00 p.m. under the number: 801 632 632.

Most of the Bank Millennium branches will be open



Due to the current recommendations of the Minister of Health, some branches may function differently than usual. Before your visit, make sure that the branch you want to go to is open. Details can be found on our website >

If you don’t feel completely healthy, you have a cough, sore throat, fever or other symptoms, we advise you to skip the visit in the branch and to get in contact with a doctor.

Keep in mind that most operations and payments can be done safely from home in Millenet or the mobile app.


In case if you will go to a Branch, remember about a few safety rules:
  • In the coming days, due to a special protection against illnesses, a fewer number of Clients may stay at the branch. Our employees will ensure to control the situation in this respect.
  • Please keep a safe distance during your visit, as recommended at least 2 meters from other people.
  • Withdraw cash from an ATM by card or BLIK, or the notice of withdrawl please submit to a teller. For your safety we clean devices located in our branches on a daily basis. We use both specialized cleaning agents for electronic equipment as well as disinfectants for the keypads.

In addition, we ensure that your money is secure. You can find more information about this topic on the Bank Guarantee Fund website. Keep in mind that for the majority of our accounts, cash withdrawals from any ATM are free of charge.