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Poles about the future of online banking – comments to survey results


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Mariusz Gromada, Director of Customer Intelligence Department in Bank Millennium
Poles very willingly use Internet banking. An IBRIS survey made for Bank Millennium shows that the COVID-19 pandemic has led to greater interest in such services. More than 15% of persons polled said that since the hazard appeared they have been using digital access to the bank only, or more often, or used it for the first time. The increased percentage of declarations at 26% applied mainly to the 40-49 age group as well as medium-sized towns and cities with a population of 50,000-500,000, where its value was 22-24%.

The respondents also had no doubt as to the situation after the epidemic has subsided; 66% of them are of the opinion that Poles will handle more banking business in the Internet, while in the 60-69 age group no less than 82% think so.

Analysing actual Bank Millennium customer behaviour we see a definite increase of interest in remote service. Our customer bank safely without leaving home, which we keep encouraging regularly, providing most important information on what to do and what to avoid.

Survey metric: the survey was carried out by Instytut Badań Rynkowych i Społecznych IBRiS on 27-28 March 2020 on a representative nationwide sample of adult Poles (n = 1100). Survey technique: CATI, random-quota sample, constituting a numerical representation of demographic features for the total Polish population (data according to GUS).