Trusted Profile

What is a Trusted Profile?

Trusted Profile gives you online access to public administration webistes (e.g. ePUAP, PUE ZUS, CEIDG).

What you can do with a Trusted Profile:

Online applications

Submit official declarations, applications and sign documents online

Online applications

Identity Card

RApply for a new Personal Identity Card

Identity CardFind out more

Tax Return preparation by the Tax Office

Apply to the Tax Office to prepare the tax return for you

Tax Return preparation by the Tax OfficeFind out more

Health insurance

Apply for an European Health Insurance Card

Health insurance

Business activity

Register a business entity

Business activity

Driving License

Apply for a copy of Driving License

Driving License

Online applications

Submit official declarations, applications and sign documents online

Online applications

Identity Card

RApply for a new Personal Identity Card

Identity CardFind out more

Tax Return preparation by the Tax Office

Apply to the Tax Office to prepare the tax return for you

Tax Return preparation by the Tax OfficeFind out more

Health insurance

Apply for an European Health Insurance Card

Health insurance

Business activity

Register a business entity

Business activity

Driving License

Apply for a copy of Driving License

Driving License

How to create a Trusted Profile

  1. 1

    Log in to Millenet

    From main menu select My Finances > MilleAdministration > Trusted Profile

  2. 2

    Verify data

    Make sure all your personal details are correct

  3. 3

    Confirm with SMS P@ssword

    You will receive an e-mail from ePUAP confirming that your Trusted Profile has been created

Who can create a Trusted Profile?

Trusted Profile can be created by any person of legal age who:

  • confirmed their identity in any Bank Millennium branch with an ID card or passport (e.g. upon opening a current account),
  • has a current account at Bank Millennium,
  • has activated SMS P@sswords.

Tax Return preparation by the Tax Office (PIT-WZ)

You do not have to prepare your tax return yourself anymore.

Submit a simple online form (PIT-WZ) from 15 March to 18 April 2017 and the Tax Office will prepare the tax return for you. You will receive a link to your e-mail address, which you may use to see the return. You will just check the return and confirm that it is correct.

Benefits:

  • You do not have to go to the Tax Office personally or send the return by post
  • You can use this option even if you have several income sources
  • You can settle the tax together with your spouse and claim tax reliefs (e.g. family tax relief)
  • You can select the public benefit institution, to which you want to transfer 1% of your tax

Who can apply for tax return preparation by the Tax Office?

The Tax Office will prepare a PIT-37 form. This applies only to income settled by a withholding agent (e.g. employment contract, author’s contract, pension, university scholarship etc.). If e.g. you are a sole trader and remit your tax advances personally, this function will not be available to you.

How to apply?

1
2
3

Submit the application signing it with the Trusted Profile – you use the same data for signing as for logging on to internet banking.

Within 5 working days a link will be sent to your e-mail address to the tax returned prepared by the Tax Office. You can either accept or reject it (if you think it contains incorrect information).

2

Submit the application signing it with the Trusted Profile – you use the same data for signing as for logging on to internet banking.

3

Within 5 working days a link will be sent to your e-mail address to the tax returned prepared by the Tax Office. You can either accept or reject it (if you think it contains incorrect information).

Remember – if you take no action (i.e. neither accept nor refuse the Tax Return), your Tax Return will be accepted automatically on the deadline for filing Tax Returns i.e. 2 May 2017. If you reject the Tax Return you will have to submit it yourself.

Application for Personal Identity Card

Your Personal Identity Card will lose validity soon? You have lost it or it's been damaged? With Trusted Profile you will apply for the new ID card in the comfort of your home!

How to apply for the ID?

  1. Go to ePUAP (Polish Electronic Platform for Public Administration Services).
  2. Fill-in the application, attach a photo and sign the application with the Trusted Profile.
  3. Collect your new Personal Identity Card from the Municipal Office of your choice.
link opens in new windowApply for ID card

Need additional information?

Call

801 331 331

landlines and mobile phones

Frequently asked questions

  • What is a Trusted Profile?

    ePUAP Trusted Profile (Trusted Profile) is a set of data the purpose of which is to identify and describe the user of ePUAP account (Polish Electronic Platform for Public Administration Services). The user may create (confirm) a Trusted Profile through Millenet e-banking system. Trusted Profile gives 24/7 online access to selected public administration services. It constitutes a free of charge alternative to a qualified electronic signature, and allows to submit and sign documents online on e-administration websites.


  • Can I create and use a Trusted Profile free of charge?

    Yes, you will not be charged for creating and using a Trusted Profile neither by Bank Millennium (Bank) nor public administration institutions.


  • Is using a Trusted Profile mandatory?

    No, using a Trusted Profile is entirely voluntary. The sole purpose of the Trusted Profile is to facilitate the access to public administration services.


  • Where can I use a Trusted Profile?

    Trusted Profile gives you access to numerous public administration websites, including:

    • ePUAP – Electronic Platform for Public Administration Services
    • PUE ZUS – Electronic Services Platform of the Polish Social Insurance Institution
    • CEIDG – Business Activity Central Register and Information Record
    • obywatel.gov.pl - link opens in a new window – information platform concerning public services
    • biznes.gov.pl - link opens in a new window – information platform for entrepreneurs
    • Krajowy Rejestr Karny (National Criminal Register) – platform of the Ministry of Justice
    • Emp@tia – platform of the Ministry of Family, Labour and Social Policy
    • Krajowa Informacja Podatkowa (Bureau of National Tax Information)
    • Regional e-administration platforms

  • What administrative matters can be handled online with the use of a Trusted Profile?

    Detailed list of public administration services available with a Trusted Profile - link opens in a new window

    Below, you’ll find the examples of the most frequently used services:

    1. Identity documents and personal details

    2. Registry Office records, marriage, birth of a child etc.

      • apply for a copy of registry office records, e.g. certificate of birth, marriage, death (ePUAP)
      • submit documents required by the Registry Office for the purposes of entering into marriage (ePUAP)
      • report birth of a child (ePUAP)
      • apply for a change of name or surname (ePUAP)
    3. Health insurance abroad

      • apply for an European Health Insurance Card (ePUAP)
    4. Driving License and vehicle registration

      • apply for a copy of Driving License, registration plates or vehicle registration certificate (ePUAP)
      • apply for an international driving license (ePUAP)
      • inform about the sale of a registered vehicle (ePUAP)
    5. Business activity

      • register business activity (CEIDG)
    6. ZUS Social Insurance Institution (PUE ZUS)

      • check contributions paid by ZUS to open pension funds
      • calculate the projected old-age pension
      • check if you have been registered by your employer for insurance purposes
      • register or unregister employees for insurance purposes or verify their personal details (if you are an employer)
      • apply for a social insurance contribution clearance certificate
      • arrange a meeting in selected ZUS branch
    7. Add your name to the electoral roll (ePUAP)

    8. Individual tax ruling (Bureau of National Tax Information)

    9. Certificate of clean criminal record (National Criminal Register)


  • How long is my Trusted Profile valid for?

    Trusted Profile is valid for 3 years. Prior to the expiry of the said period, its validity can be extended for another 3 years.


  • Can anyone create and use Trusted Profile through Millenet e-banking system?

    In order to use the Trusted Profile linked with Millenet e-banking you must be of legal age and:

    • confirm your identity in a Bank Millennium branch by presenting your ID card or passport
    • be a holder or joint holder of a current account in the Bank
    • have active SMS P@sswords

  • What do I need to do to create a Trusted Profile?

    If you fulfil the above requirements, verify the data presented to you in the process of creating a Trusted Profile through Millenet, select the mobile number (if there is more than one to choose from), enter your e-mail address and confirm the aforementioned data with SMS P@ssword. Your mobile number and e-mail address will not be used for marketing purposes, unless specifically agreed to.


  • Is using the Trusted Profile by means of Bank Millennium website mandatory?

    No, you can also use a Trusted Profile by logging in directly on public administration websites, without the use of your e-banking system.


  • Can my Trusted Profile by linked with more than one bank?

    No, you can have only one Trusted Profile linked with a bank. You can change the bank linked with the Trusted Profile anytime by creating a new Trusted Profile in another bank. Remember that by creating a new Profile you will cancel your current Profile.


  • Can a bank or a public administration institution create a Trusted Profile without my consent?

    No, a Trusted Profile can be created at sole discretion of the Client.


  • Is it safe to create and use a Trusted Profile by means of Bank Millennium website?

    All operations carried out through Millenet e-banking system, including creating a Trusted Profile, are secured by means of numerous protective measures (e.g. by SMS P@sswords). However, don’t forget to follow the basic safety rules such as non-disclosure of login data to third parties. Learn more about e-banking safety

    What is more, you don’t enter your Bank login data directly on public administration websites. Once you are on a public administration website and select the option of logging in by means of e-banking, you will be redirected to Bank Millennium website. After successfully logging in you will return to the public administration website.


  • Will the Bank disclose any information about me or my funds to public administration institutions?

    No, the Bank does not disclose any information. The Trusted Profile linked with e-banking serves only for the purpose of confirming the identity of a person using the public administration websites.


  • Will public administration institutions to which I log in using the Trusted Profile disclose any information to the Bank?

    No, public administration institutions do not disclose any information to the Bank.


  • Do I need to provide any additional data or submit documents in order to create a Trusted Profile?

    No, there is no need to send any documents. Trusted Profile can be created if the Bank is in possession of the following data: first name(s) and surname, PESEL, e-mail address and mobile number.


  • Do I have to visit a Bank’s branch or a public administration institution personally to create a Trusted Profile?

    No, if you had previously confirmed your identity in the Bank by presenting your ID card or passport, e.g. upon opening a bank account. The process of creating a Trusted Profile is fully online. However, if there are any discrepancies between your personal details stored by the Bank and those stored in the Personal Identification Number Registry (Rejestr PESEL), creating a Trusted Profile by means of Millenet e-banking will not be possible. In such a case, you will be required to update your personal details in the Bank or visit the selected public administration institution in person (the list of public administration institutions, where you can confirm a Trusted Profile).


  • Can I create a Trusted Profile if I am not a Polish citizen?

    Yes, however, you can create a Trusted Profile only if you have a Polish PESEL (Personal Identification Number).


  • Inquiries and complaints

    Inquiries and complaints are handled by Bank Millennium with respect to:

    • the functioning of Millenet e-banking system in the scope of creating a Trusted Profile and signing documents with the use of a Trusted Profile
    • access to Millenet e-banking system and its functioning
    • access to a Trusted Profile through Millenet
    • information on availability of the Trusted Profile service through Millenet and authentication of instructions with Trusted Profile

    With respect to the issues above, please contact the Bank by calling 801 331 331 (landlines and mobile phones).

    Complaints are handled by the Quality Department at Bank Millennium, Customer Service Division (Wydział Obsługi Klienta w Departamencie Jakości Banku Millennium).

    Complaints can be lodged with the Bank:

    1. in writing:

      • personally in any Bank Millennium branch
      • by mail addressed to Bank’s head office, with a note: “Complaint”
      • through Millenet e-banking system
    2. orally in a Bank Millennium branch or by calling TeleMillennium helpline. Bank shall draw up a protocol on the basis of a complaint lodged in a branch.

    Centralny Ośrodek Informatyki (Center for Informatics Technology) handles inquiries and complaints with respect to:

    • technical problems
    • availability of public administration websites
    • creating a Trusted Profile through public administration websites
    • logging in to a Trusted Profile through public administration websites
    • lack of confirmation that a Trusted Profile has been created

    If you have any inquiries and complaints with respect to settling administrative matters through public administration websites, Bank Millennium and Center for Informatics Technology will inform you which public administration institution should be addressed accordingly and in what manner.


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