Family 500+

About Family 500+ programme

What is Family 500+

“Family 500+” programme is a systemic support for Polish families: 500 PLN for the second and every next child in family until completion of 18 years of age irrespective of the amount of income as well as for the first or only child until completion of 18 years of age for low-income families.

  • The programme offers support for every family, also for single-parents.
  • The funds are paid our regularly, every month until the child completes 18 years of age.
  • The new application is a simpler form, inter alia, there are fewer instances where you have to attach documents.

Key information

Available applications

In the period from 1st of August to 30th of September 2017 there will be applications available for two benefit periods:

  • 1 Application for the current period that finishes on 30th of September (it concerns these families to whom a child was born in favour of whom the family may receive a benefit still in this period).
  • 2 Application for the new benefit period from 1st of October 2017 to 30th of September 2018. Starting from 1st of October 2017 exclusively the application for the new benefit period will be available.

Note! The condition for maintaining continuity of receiving the benefit every month in the new period is to fill out the application until 31st of August.

Income criteria

  • Family with two under-age children may receive 500 PLN for the second child irrespective of income.
  • For families with average monthly income below 800 PLN net per person, family may receive support also for the first child until completion of 18 years of age (the first child is the oldest child or only child in family in the age up to completion of 18 years).
  • For families with a disabled child the income criterion is higher and stands at 1200 PLN net.

Principles for granting benefit and disbursements in the new period

  • Application filed by 31st of August

    If you file complete and correctly filled out application for child care benefit for a new term by 31st of August, the child care benefit will be granted and the benefit for October will be paid out by 31st of October this year, so the continuity of pay-outs of the child care benefit will be maintained also from the first month of the new period.


  • Application filed in the period from 1st to 30th of September

    If you file the application in the period from 1st of September to 30th of September, the benefit will be granted and the benefit for October and November will be paid out not later than by 30th of November this year.


  • Application filed in the period from 1st to 30th of October

    If you file the application with the required documents in the period from 1st of October to 31st of October of a given year, the benefit for October, November and December will be determined and paid out not later than by 31st of December this year.


  • Applications filed in the next months

    The same mechanism will be valid in the next months, i.e.:

    • if you file a complete application in November, the benefit is granted for the months from November, and the benefit will be paid out by 31st of January at the latest,
    • if you file a complete application in December, the benefit will be granted for the months from December, and the benefit will be paid out by the end of February at the latest,
    • if you file a complete application in January, the benefit will be granted for the months from January, and the benefit will be also granted by the end of February at the latest; applications filed from February will be subject to review on an on-going basis.

The above application review dates are the deadlines. Taking into account number of applications and its organisational capacities, the reviewing municipality may process applications and pay out the benefits on an on-going basis - earlier than at the statutory deadlines.

Applications should be filed every year. Applications for the next benefit period (from 1st of October 2018) will be accepted by Internet already from 1st of July 2018.

The application filing process

  1.  
    1

    Application filing

    Fill out Family 500+ in Millenet application.

  2.  
    2

    Application registration

    The application is registered in Emp@tia system.

  3.  
    3

    Application review

    Application is verified by authority proper for the domicile address.

  4.  
    4

    Written decision

    You will receive the decision within 3 months from the date of correct filing of the application.

  • Before filing the application

    • Application can be found upon logging into the Millenet - on the home page at My Finances > Family 500+ programme and at New products and services > Services.
    • Remember that you may file the application only in your name, by logging into Millenet. You cannot file the application on behalf of another person.
    • Before filling out the application, review the information about Family 500+ programme at www.Family500plus.gov.pl and on the websites of the Ministry of Family, Labour and Social Policy, instructions for filling out the application in the paper format at the website of the Ministry of Family, Labour and Social Policy or contact the lead authority in the municipality, for instance, MOPS – social welfare centre, which will review the application and on its grounds, decide whether child care benefit is justified.
    • If you attach the required documents to the application, prepare their scans beforehand (supported formats: PNG, JPG or PDF).

  • Application status

    After sending your application in the Millenet (section Applications and agreements > Applications) you may check the status of your application. Presented statuses:

    • “In processing” – the application is being delivered to Emp@tia system
    • “Delivered” – the application has been delivered to the lead authority
    • “Delivery error” – the application has not been delivered to the lead authority

    We recommend that you should check the status of your application in the Millenet. Within 24 hours the status of your application should be changed into “Delivered”. If “Delivery error” status is displayed, then please verify the data in your application and contact your lead authority. You may have to re-fill and re-send the application. Remember to print out and keep the filled out application after its sending!


  • Attachment information

    • Maximum number of attachments: 7
    • Maximum size of a single attachment: 500 KB
    • Maximum total size of all the attachments: 3,5 MB
    • Names of attachments cannot contain Polish characters, special characters and spaces, and have to be unique within the same application
    • Attachment formats: PNG, JPG or PDF

  • Important information

    • Additional documents: in the Family 500+ applications for the new benefit period, please attach documents only in two cases:
      • If you state in the application that you or one of our family members obtains income under activity taxed in the form of the simplified tax regime for recorded income or in the form of tax card, please provide the scans/copies of certificates from the Tax Office under the simplified tax regime/tax card for every family member, who has such income;
      • If you state in the application the amounts of the alimonies paid in favour of persons from outside your family, we will ask you for scans/copies of documents confirming the obligation to pay alimonies, i.e. executive title that establishes alimonies for persons from outside of your family (for instance, scan of the alimony verdict), and remittance or transfers that document payment of specific amounts of alimonies for the persons from outside of families.
    • If your municipality is not on the list in Millenet, file your Family 500+ application personally in the town hall/municipality proper for your domicile or online in Millenet at a later date. If there is no municipality on the list, it means that this municipality has not been connected yet to Emp@tia – Social Security Central IT System set up by the Ministry of Family, Labour and Social Policy. Should you have any questions concerning the date when your municipality/indicated authority were connected into the system, get in touch personally or over the phone with town hall/municipality.
    • Pay special attention to your living address, which you state in your application – on the basis of this address, your application will be transferred to proper lead authority in the Municipality. Note: Your living address does not have to be consistent with your domicile. You may update your living address when filling out Family 500+ application. In order to change your data, log onto your account and go to the Settings > Personal data tab.
    • For security reasons, duration of the online session in the Millenet system is limited. If you stop filling out the application for longer than the maximum idle time set in the Millenet, you will be logged out from the Millenet, but the changes made in the application will be saved automatically.
    • When filling out the application you may state any account number for payment of the child care benefit by the lead authority in the municipality. Both at Bank Millennium and at any other bank. Feel free to state your Bank Millennium account number.
    • Your online application filled out correctly in the Millenet system will be signed with your name, surname and PESEL number. Official Receipt/Submission Confirmation (UPO/UPP) will be sent from Emp@tia system to the e-mail address stated in the application – check if the e-mail address is correct.
    • Within 24 hours from sending the application in Millenet, you will receive Official Receipt/Submission Confirmation of your application (so-called UPO/UPP) from Emp@tia system to the e-mail address indicated in your application. It is a confirmation that the application filed was correctly transferred to the lead authority in the municipality. The e-mail address from which UPO/UPP will be sent is: upo500plus@mrpips.gov.pl. If in the application confirmation received in the Millenet your application has “delivered” status, but UPO/UPP has not been delivered to the e-mail address, please contact the authority indicated in the application.
    • The application confirmation contains all the information required for explanation of potential questions or doubts related to application processing by Emp@tia system or by the municipality’s authority indicated by you and processing the benefit.
    • Data storage: upon delivery of the application to Emp@tia system, the Bank will remove from its servers all the information stated in the application. The role of Bank Millennium in this process consists only in providing Millenet system FOR sending the application to the lead authority at the municipality.
    • Data verification is handled by the lead authority. The Bank does not perform formal and substantive verification of the data in your application and attachments, and it has not information about application processing.
    • Family 500+ application that you send can be downloaded only once, immediately upon its sending in the same logon session. Application sending confirmation can be downloaded at the section Applications and agreements > Archived applications for a period of 10 years from sending the application.
    • The lead authority at the municipality, for instance, Miejski Ośrodek Pomocy Społecznej (social welfare centre), after acceptance of the application, i.e. granting child care benefit through administrative decision, will pay out child care benefit within the Family 500+ programme every month.
    • If Official Receipt Confirmation (UPO - Urzędowe Potwierdzenie Odbioru) was sent to the e-mail address indicated in the application and you want to check further status of your application, contact directly the selected municipality authority conducting the child care benefit proceedings.
    • After transferring the filled out Family 500+ application to the lead authority at the municipality, potential additional actions related to application processing will be handled by this authority in written format.

Role of the Bank in Family 500+ programme

  • Bank Millennium supports filing Family 500+ application online in the Millenet in section My Finances > Family 500+ programme or My Finances > New products and services > Services > 500+. Application cannot be filed at a branch, agency or through info line consultant.
  • After sending the application, you will see confirmation screen and at the time you may save the application in the form of PDF file on the disc of your computer. We recommend that you should save the application in PDF file or print it – the application data will be removed from the banking system immediately after sending!
  • Upon sending the application, you may check its status in section “Applications and agreements”. Application status should be changed from “In processing” to “Delivered” within two days from filing. Hence we recommend monitoring the status in Millenet.
  • If the application is rejected, contact the lead authority. The Bank does not have information about application processing at the Ministry and lead authority.
  • The Bank does not perform formal and substantive verification of the data provided in the application and attachments, and it does not have information concerning further processing of the application by the selected lead authority at the municipality, after the application is transferred thereto.
  • Application and attachments are removed from the Bank’s servers after sending the application to Emp@tia IT system conducted by the Ministry of Family, Labour and Social Policy.

Claims

If you want to lodge a complaint concerning the Family 500+ programme benefit, decide what the complaint is to concern and address it to the lead authority in the Municipality or to the Bank.


Lead authority in the Municipality

accepts complaints concerning:

  • assumptions of the Family 500+ programme,
  • filling-in the application,
  • processing the application out of the Bank’s system,
  • lack of information on processing the application,
  • determining the amount of the benefit,
  • deadlines for completion of process stages,
  • payment of the benefit,
  • dates of payment of the benefit.

Bank Millennium

accepts complaints concerning:

  • access to the Millenet internet banking system,
  • stage of application registration,
  • sending the application from Millenet system.

The Bank does not accept complaints involved with filling-in the application, data required in the application or interpretation of provisions of the Act.

Processing of claims and complaints by the Bank

Bank Millennium accepts and processes claims and complaints in keeping with its principles described in the General Regulations on Providing Banking Services to Individuals in Bank Millennium SA - link opens in new window.

Security

The Family 500+ application is available only after signing on to the Millenet electronic banking system. The Bank does not send or publish any active links to the application. In particular the Bank does not send by e-mail any messages requesting that the recipient goes to the Bank’s portal or to Millenet and provides any personal data, sign-on data etc. Such messages are typical examples of “phishing” and aim to fraudulently obtain Customers’ data. “Phishing” attempts should be reported to the Bank by phone or personally in a branch. If possible, we would like to encourage you to save suspicious mailings and send them to the address given by the Bank employee.

Remember that:

  • A Family 500+ application is available free of charge after signing on to Millenet. Bank does not allow submitting the application by systems other than Millenet.
  • It is not necessary to install any apps or software in the computer/phone to fill-in the application.
  • When signing on to Millenet, for the purpose of proceeding to the application or adding attachments it will not be required to provide the SMS P@ssword. SMS P@ssword request will be displayed at the end of the application process.

The Bank will inform you about the possibility to submit a Family 500+ application by means of electronic channels e.g. a text, a PUSH message or a message in Millenet. If you receive suspicious correspondence or mailing regarding the Family 500+ application from unknown sender or someone asks you to provide sign-on data and single-use passwords in this matter, report it promptly to Bank employees at any branch or by phone.

Please recall that in connection with the Family 500+ application the Bank does not ask for any data to be provided by e-mail or text. Please be careful and show limited trust with respect to e-mails or texts, which contain a request for confidential data or which provide links to the websites of banks or third parties.

  • Signing on to Millenet always make sure that the line is encrypted by checking if the address of the website in the browser’s window begins with https:// and whether an icon depicting a closed padlock appears on the bar at the bottom or tope of the screen (depending on the browser being used) – the padlock confirms that the website is covered by a security certificate and the line is encrypted. After clicking on the padlock check if the certificate is correct and valid. Please note that only the combination of a correct address and correct content of the certificate can guarantee that the website is legitimate and we are not subjected to a “phishing” attack.

    The Bank never asks for the single-use password (SMSP@ssword) during signing-on or to give more than one code from a particular tool when making one transaction.

    To avoid infecting the computer with dangerous viruses use legitimate software and update it regularly. It is also necessary to make sure your computer is safe by using regularly updated antivirus software and a firewall. If possible use your own computer for internet banking.

Frequently asked questions

Here you will find answers to frequently asked questions.

Description of the Family 500+ programme and application has been prepared in accordance with the information avaialble at the website of the Ministry of Family, Labour and Social Policy.