We joined forces with eurobank

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Key changes


The merger of the banks does not affect your agreements

What will happen to your eurobank account?

All your funds, products and services will be transferred to Bank Millennium on current terms. After merging the banks, you you will be able to use Bank Millennium online banking system and mobile app.

What will happen to eurobank branches?

All eurobank branches will transform into Bank Millennium branches. After the change, not only branches, but also ATMs and deposit machines networks will expand.

Millenet activation process




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For eurobank Clients

If you use mobile authorization or gsm token, do not delete the eurobank mobile application – it will be needed to activate access to Millenet. If you have already deleted it, prepare your identifier (you will find it in the agreement) and contact the helpline or a branch.

  • Log in to eurobank online banking system (online.eurobank.pllink opens in a new window) using your current identifier, password and SMS password or mobile authorization. If you don't remember your identifier or password, go to a branch.
  • You will see the welcome screen and will be guided through the activation process in one simple step.
  • When activating Millenet, you'll receive the 8-digit MilleKod – save it, set a password (P@ssword 1) to log in to Millenet and TeleMillennium. From now on, you will need MilleKod or eurobank identifier to log in (your alias will not allow you to log in to the system) and the newly set P@ssword 1.
  • In addition, for security purposes, the system will ask you to enter selected digits from your PESEL number or ID card / passport number. You will confirm it with the P@ssword sent to your phone number registered in the Bank.
  • Millenet is already active and you have access to your products. To use it fully (including making transfers), log out and log in again.
  • To log in to the Bank Millennium online banking, go to the Bank's website, click the Log in button, and then:
    • enter the current 9-digit eurobank identifier (not your own alias) or MilleKod in the MilleKod field
    • enter the 8-digit password created when you activated access to electronic banking system
    • complete the selected digits from your PESEL number or ID card / passport number

For Clients of both eurobank and Bank Millennium
  • On the Bank Millennium website, log in to your account using MilleKod or eurobank identifier and P@ssword 1.
  • After logging in, you'll see your products and services from eurobank in Bank Millennium electronic banking. From now on, you can use them in Millenet and the mobile app.


Mobile app activation process




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For eurobank Clients
  • after 11 November 2019 activate access to Bank Millennium (Millenet) online banking and create a password that will be needed to activate the Bank Millennium mobile app
  • in the MilleKod field, enter the current 9-digit eurobank identifier (not your own alias) or MilleKod
  • in the password field, enter the 8-digit password created when you activated access to electronic banking system
  • enter the one-time SMS P@ssword which you will receive
  • set PIN to log in to the app

For Clients of both eurobank and Bank Millennium
  • if you have installed the Bank Millennium mobile app, after 11 November 2019 you can log in to it in a standard way and use it as before; you will also find there products transferred from eurobank
  • if you do not have a mobile app, you can download it and activate


How to log in to your account after activating access to Bank Millennium electronic banking system?




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To log in to online banking (Millenet), you will need:
  • in the MilleKod field, enter the current 9-digit eurobank identifier (not your own alias) or MilleKod
  • enter the 8-digit password created when you activated access to electronic banking system
  • complete the selected digits from your PESEL number or ID card / passport number
  • every 90 days we will ask you for additional authentication with an SMS P@ssword or Mobile Authorization, which you can activate after installing the mobile app

To log in to the Bank Millennium mobile app, all you need is:
  • PIN or fingerprint, it will also be possible to use the FaceID service available for some devices


Are you a Client of both eurobank and Bank Millennium?




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What does it mean to you?
  • products and services from eurobank will be transferred to Bank Millennium
  • logging in to Millenet and the mobile app will not change

In order for the process of transferring your accounts and funds to be carried out properly, make sure that you have the correct data in both banks. Check if you have:
  • matching home address
  • valid identity document
  • current phone number for SMS P@sswords and transaction authorization


If not, update the details before 8 November 2019.

See what else online banking and the mobile app can offer

Millenet

  • modern transaction system
  • Finance Manager
  • MilleAdministration
  • 24/7 consultant suport

Mobile app

  • checking account balance
  • BLIK payments
  • immediate transfers to a phone number
  • withdrawals from ATMs and deposits to cash deposit machines
  • using offers available only in the mobile app

Additional information

  • numbers of current and savings accounts, term deposits, debit and credit cards
  • debit and credit card PINs
  • deadlines and renewal of savings products (deposits and savings accounts)
  • invoice numbers and repayment schedules for cash loans, instalments and mortgage loans denominated in PLN
  • credit limits in a current account – a 10-day interest-free period is maintained
  • repayment and generation of transaction statements as well as the length of the interest-free period for credit cards
  • fees and commissions – bank merger will not affect their amount
  • identifiers (logins) for online banking systems
  • the scope of insurance coverage provided under already concluded contracts
  • Codziennie Zyskuję benefit programme for existing participants

Security information


We make some changes to ensure the best possible security of your data, funds and transactions



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Check the following information and rules:
  • For security reasons, from 8 November 2019 you will no longer receive e-mails from us. Instead of e-mails, we will send messages available after logging in to online banking system or a mobile app. If you receive a suspicious e-mail, do not reply to it, do not open any attachments or links, just inform the Bank immediately.
  • SMS messages will not contain any links, including redirecting to login on the bank's website, asking for any sensitive information (PESEL, PIN etc.) or encouraging to download applications, updates or security certificates.
  • From 8 November 2019, the method of delivering bank statements will also change. They will no longer be sent to your e-mail address. They will be available in a convenient form in electronic banking or sent by traditional mail to the correspondence address. If you want to have easy access to them online, after 11 November 2019 select this option when activating Bank Millennium electronic banking system, by calling the bank's careline or go to the nearest branch.


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Keep in mind also:
  • Always read carefully the content of SMS messages containing transaction authorization data. Pay special attention to the correctness of the account number, amount and type of transaction. Do not confirm unknown transactions or activate the application on a device that is not yours.Always read carefully the content of SMS messages containing transaction authorization data. Pay special attention to the correctness of the account number, amount and type of transaction. Do not confirm unknown transactions or activate the application on a device that is not yours.
  • Be watchful when your friend via social messengers asks you to provide BLIK code or sends you a link to make a payment – it could be a person you don't know.
  • If you receive any request for payment (even if it may potentially apply to you), contact the sender to confirm it. If you have any doubt, report it directly to the Bank. Never log in to electronic banking with the links received. If you want to make a transfer, make it after entering the Bank's web address in the browser window.
  • We never ask for the full card number or CCV/CVV code on the back of the card. If someone on behalf of the Bank asks you for this information, refuse and call the careline at (+48) 22 598 40 40 or 801 331 331 331 (connection cost according to the operator's tariff).

    At the same time, we encourage you to take special care when sharing confidential information (such as your card number) over the telephone or the internet, including social media. Protect your card number and transaction details (PIN number, CVV code, expiry date) so that they do not reach unauthorized persons.

    If you suspect that the card data has been lost, immediately contact the Bank via the careline or go to the nearest branch.

Read 10 friendly tips for safe online banking



Pytania i odpowiedzi

GENERAL QUESTIONS


  • No. Your agreements signed with eurobank on own products will not change and shall be fully supported by Bank Millennium. However it will be necessary to conclude an agreement regarding the use of Bank Millennium’s e-banking. From the merger planned for 11 November 2019 you will sign the agreement after logging on to your Internet banking, by phone or in any Bank Millennium branch.


  • Yes. Bank Millennium S.A. will become a party to agreements of Euro Bank S.A. at the time of the legal merger of the banks into a single financial institution, planned for 1 October 2019. Bank Millennium S.A. will then get the right to process your personal data. You will get full access to the offering of Bank Millennium on 11 November 2019, after the banks’ systems have been merged and eurobank’s Clients have been transferred to Bank Millennium.


  • All your products (exception: mutual funds), defined recipients, recurrent payments and products will be transfer with the current terms and conditions to Bank Millennium. Logging on to Millenet will remain unchanged.


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ACCOUNTS AND PAYMENT CARDS

SAVINGS ACCOUNTS AND DEPOSITS


  • On 11 November 2019 your standing orders and direct debits from ROR accounts in PLN will be automatically migrated. What will not be migrated are standing orders and direct debits:

    • from savings accounts
    • from foreign currency accounts
    • to the accounts of the tax office/Social Insurance Institution (ZUS)
    • from accounts of persons who are incapacitated or under declared consumer bankruptcy
    • from minor accounts (up to 18 years of age)

    All non-migrated orders and direct debits can be executed by me as single transfers. You can order them in a branch or by electronic banking (except for payments from accounts of persons who are incapacitated or under declared consumer bankruptcy - in such cases single transfers can be executed only in a branch).


  • Savings accounts opened before 11 November 2019 shall be migrated and will be kept by Bank Millennium. Your savings accounts will keep their numbers and names. You will be able to transfer money from a savings account only to the related personal account (internal transfer). In a particular calendar month you will be able to send 6 free internal transfers to the personal account. It will not be possible to set up standing orders and direct debit from a savings account and to send transfers to external accounts.


  • No. Your savings accounts will keep their numbers and names.


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LOANS AND CREDIT CARDS

INVESTMENTS AND INSURANCE

ONLINE AND MOBILE BANKING

BRANCHES AND SERVICE