Questions and answers

The Millenet Internet banking system provides access to bank accounts for companies and institutions, which have an account with Bank Millennium.

The Millenet system does not restrict the number of certificates with access to the Customer's account. When signing the agreement with the Bank you will personally define the number of Users who have access to the system.

Further Users may be added directly in the Millenet system by already active users, who are authorised to do this (rights can be checked in Administration - User details - Available transactions). Data of a new user should be entered in Administration - New User, in the following sequence: 

- Enter personal data with new ID and password;
- Grant rights to individual transactions (Available transactions);
- Grant access to accounts (Available Accounts).

Changes require authorisation in keeping with Authorisation Rules set up for such transactions (User Management).

Rights to individual users can be granted in Administration - User details. There you can update User's Data (i.a. Profile), select from the list of Available transactions (which the user will be able to perform in the system) as well as Available Accounts (the user will have access only to them in the system).

To complete the user data updating procedure you must submit the downloaded and printed form to the Bank.

To cancel a user's access to the Millenet system click on the user's data in Administration - Users List and then having moved to the details page select the button Delete.
The change requires confirmation in keeping with Authorisation Rules applicable to this type of transaction (User Management).

To change your Password in the horizontal menu go to the tab Profile, then Password settings and make the change there.
In the option Profiles - Security Settings you can set the frequency of Password change reminders (in days). The system will show the reminder at logon.
The default setting of this time is 7 days - it can be changed to a maximum of 60 days.

The Password may be changed (and in this way system access will be restored) by another user with active access to the system.
To do this, in the option: Administration - Users' List click on User's Data, whose Password is to be changed. After going to the page with details select the button Change Password at the bottom of the screen - then a field will appear, where the new Password can be entered.

Change of the Password requires confirmation in accordance with Authorisation Rules defined earlier by a user authorised to perform such transactions.

Note!
When there is no other active user in the system or when Authorisation Rules are not fulfilled, the Customer may get a new Password (in a secure envelope) in a Bank Branch or from a Relationship Manager.

Authorisation Rules may apply provided that at least two users have access to the Millenet system.

You can define Authorisation Rules for following types of transactions performed in Millenet:

• Ordering transfers outside the company's assets,
• Ordering transfers within the company's assets,
• Ordering 3-in-1 transfers to ZUS,
• Setting up and closing term deposits,
• Adding and editing beneficiary data,
• Adding and editing data of new users of the Millenet system,
• Adding and deleting Internet Certificates for individual users,
• Change of Authorisation Rules.
  
  

Note!
Do not set up authorisation rules for three users if there are only one or two users in the system.

A longer period of inactivity in Millenet can result in automatic system logoff after the defined inactivity time has elapsed.

After logging on to Millenet you can change the idle time in the horizontal menu in Profiles - Security Settings. After clicking on the Edit button, a choice of three options will appear: "Maximum", "Average" and "Minimum" or personalised settings in minutes.

Note!
The maximum idle time is 15 minutes.

When making a foreign transfer from an account in Bank Millennium state the following: 

Address of the bank:
 Bank Millennium S.A.
 ul. Stanisława Żaryna 2A
 02-593 Warszawa

SWIFT CODE: BIGBPLPW,

ACCOUNT NUMBER: XX1160220200000000XXXXXXXX 

In case of the account number give the entire number, a total of 26 digits (the full account number is in the Millenet system in detailed information about the account).

At the same time the person who will be transferring the money to a specific account owner is required by FX Law to state in the transfer the following details: the Beneficiary's name, surname and address as well as title of the transaction.

Yes, you can add your own list of beneficiaries (counterparties) in .txt format to the Millenet List of Beneficiaries.

To do this select Beneficiaries - List, then click on the button Import File. Having selected the proper file with the list of beneficiaries click on Add File
You can also save the Millenet List of Beneficiaries on your computer disk - use the option Export File.

The daily transaction number can be checked in Assets - Current Accounts - List, selecting the account, on which the transaction was performed. After moving to the page with details about this account select the proper description of the transaction. The Daily Transaction Number is on the page with details about this transaction.
The Daily Transaction Number and the posting date are necessary to request a confirmation of the transaction.

SMS P@sswords are one-off (6-digit) codes sent with a text message to a pre-defined mobile phone number of the User.
SMS P@sswords are used for confirming transactions in the Millenet for Companies Internet banking system.

To quickly order a payment, after filling in the proper form select Authorise and Submit. If the User has sufficient rights, the payment will be submitted immediately to the Bank for execution and will appear in Order Management - Submitted Orders. Otherwise it will await further authorisations and sending in the option Order Management - Authorising and Submitting Orders.

Check the status of orders submitted for execution in Order Management - Submitted Orders. Only the status Done is confirmation that the transfer has actually been sent to the counterparty's account.

 

 

To quickly order a payment, after filling in the proper form select Authorize and Send. If the User has sufficient rights, the payment will be submitted immediately to the Bank for execution and will appear in Order Management - Send Orders. Otherwise it will await further authorisations and sending in the option Order Management - Authorize and Send Orders.

Check the status of orders submitted for execution in Order Management - Send Orders.
Only the status Executed is confirmation that the transfer has actually been sent to the counterparty's account.

You can import the following to Millenet:

- Files with domestic payments: Elixir O, VideoTEL, MTMS CitiDirect, TransBank;

- Postal money orders: MTMS CitiDirect, Elixir O;

- Foreign payments: SWIFT MT103, VideoTEL and MTMS CitiDirect.

You can correct orders, which the system identified as erroneous, in Order Management - Orders Working Drafts, where the details of each present error messages with the appropriate fields.

For an account newly opened in Bank Millennium to be visible in Millenet you need to grant rights to it in Administration - User Details.
From the scroll-down menu select the proper user, then open the tab Available Accounts and after using the button Edit check the new account.
The change requires confirmation in keeping with pre-defined Authorisation Rules.

Note!
The changes can be made by already active users who have rights to perform such transactions.

The List presents orders send to the Bank together with the status of their completion. Status of orders in folders can be seen in the folder details.

Possible statuses are:

Pending for being processed' - order awaits in queue for execution
'Being processed' - order is under processing and awaits closing settlement session
'Future execution date' - order has been accepted and awaits execution
'Waiting for liquidity' - order has been accepted and awaits for necessary amount
'Executed' - order has been completed successfully
'Rejected' - order was not completed with success
'Aborted' - order with future execution date was cancelled on Customer demand.

Note!
Only the state Executed confirms that the payment was completed and sent to the beneficiary's account.

In: Authorizations - Pending Authorizations only non-financial transactions are authorised (e.g. change of authorisation rules, change of User rights) as well as transactions connected with standing orders and term deposits.

In this case the order may require more authorisations in accordance with the defined Authorization Rules, or the order amount is greater than the limit defined in Authorization Rules.

Note!
Payment orders may be authorised in Orders Management - Orders Working Drafts or Authorizations and Send Orders.

Orders Working Drafts, is the place for keeping all orders and folders prepared for submitting to the Bank, created individually in Millenet or resulting from importing of orders from files.
Additionally this option will contain all orders or folders, in which the action: Copy as Draft was used.

Note!
The action: Copy as draft may be used for submitting more than once an order or folder with orders with the same counterparty data.

In the option: Orders Management - Authorize and Send Orders following orders are shown:

• Authorization requested,
• Authorization refused,
• Authorized.

To see in the option Order Management on the screen only orders with specific status (e.g. Authorisation required, Done), click on the link: Show Filters from the rolled-down list select the desired Order Status and confirm with the button Filter.

Imported orders are available for further actions in Orders Management - Orders Working Drafts.

This message means that ordering a transfer requires additional authorisation on the Bank's side.

In such cases the person who is authorised to represent your Company should call the Bank at 0 801 632 632 or 022 598 40 31 from Monday to Friday at 8.00-18.00 hrs to successfully execute orders to the recurring Beneficiary's account.

The statement will be visible on the next working day after being defined, provided that transactions were performed on the account on that day.

Under the tab Standing Orders - List all active standing orders are shown.

If the list is empty this may mean that:
- The order was incorrectly set-up;
- The order validity expired.

Note!
For technical reasons always add one day in the order end date to the last execution date required by the user when setting-up standing orders in Millenet.

With any questions or doubts please call 0 801 632 632 or 022 598 40 31 from Monday to Friday at 8.00-18.00 hrs.

The call is billed in keeping with the current price List of Telekomunikacja Polska SA.

The electronic signature is a secure and convenient way to authorise transactions with use of a reader and a smart card. It is designed for Customers who use the Millenet for Companies online banking system.