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Security
Cash Machines (ATMs) are available for cash withdrawals and for other transactions at any time, anywhere in Poland. If you need to contact the Bank, go to the nearest branch or call 801 331 331 (+48 22 598 40 40 for mobile callers). If you want to report a stolen or lost card, call +48 22 598 41 14. Key security rules regarding cash machines are as follows.
Which machine to use
Keep your eyes open. Try to avoid using a cash machine at night. Check if the next person in line is keeping the proper distance. Be careful and if you are being watched or it has suddenly become crowded cancel the transaction and go to another machine.
Try to always use the same cash machine. This will make it easier to discover any foreign objects on it.
Always check if there are no suspicious devices on the machine. If you find anything suspicious or out of the ordinary, or if there are any signs of tampering with the ATM, do not use it and contact the Bank.
Using the cash machine and making transactions
Leave others enough space to key-in the PIN in privacy. It is recommended to keep a distance of roughly 2 metres from the person at the cash machine, until this person has finished the transaction.
Never force in the card into the card slot. A difficulty with inserting the card into the slot may result from card reader failure or an attempt to fit fraudulent devices to the ATM.
Do not enter the PIN unless the cash machine asks for it.
When using the cash machine stand close to it. Always shield the keypad when entering the PIN, to prevent others from seeing it. This is best done by covering the keypad with your other hand. This way even if a hidden camera has been fitted your PIN will remain private.
Observe how the cash machine reacts. If you see any abnormal reaction cancel the transaction and report it to the Bank.
Remove the card from the slot only if the cash machine requests this. If the card has been swallowed by the machine immediately contact the Bank. Do not use help from strangers.
Ending the transaction
Put the cash and the card away after completing the transaction and before walking away from the cash machine.
Do not stand by the ATM holding cash.
If you see suspicious and illegal behaviour near the cash machine walk away and immediately contact the Bank.